Quality Improvement Manager

3 weeks ago

Coventry, Coventry, United Kingdom the-mtc Full time

Quality Improvement Manager

We are seeking a Quality Improvement Manager to lead our Quality Team in Coventry.

Duties & Responsibilities

As a Quality Improvement Manager, you will:

  • Develop a project-level Quality Management System (QMS) in line with the business QMS, tailored to customer needs, and provide process owners with support to devise and establish sector quality procedures, standards, and specifications.
  • Manage and develop the project Quality team to meet customer contractual requirements.
  • Produce demonstrable evidence in a QC-graded structure, including 100% oversight and inspection.
  • Document and formalize processes at the highest level of a QC grading system, considering customer and end-user requirements, aligning with programme and technical governance to ensure processes are robust and practicable.
  • Review customer/contract requirements and assess their fulfillment.
  • Establish and maintain controls and documentation procedures.
  • Collaborate with Procurement to define quality requirements from external suppliers.
  • Monitor performance by gathering relevant data and produce statistical reports to identify areas for improvement, recommending and implementing enhancements.
  • Develop and own the project Quality Assurance strategy in line with project requirements and the MTC's overall Quality strategy.
  • Review existing policies and suggest changes and improvements, along with implementing audit procedures.
  • Manage the resolution of internal and external quality issues through effective root cause analysis and the development of action plans with relevant stakeholders.
  • Oversee the project internal audit programme and participate in external audits.
  • Liaise with managers and staff to provide training, tools, and techniques to enable others to achieve quality standards.
  • Train and facilitate a team of quality control champions drawn from each Work Package team.
  • Identify and facilitate performance improvements, including liaison with the core Quality Team to:
  • Develop Continuous Improvement Processes that may flow back into the business.
  • Bring lessons learned into the programme.
  • Ensure lessons learned are flowed out to the team.
  • Ensure the design-to-make cycle for physical artifacts and test pieces follows a controlled, defined process to achieve the required quality of output.
  • Ensure manufacturing processes meet international and national standards.
  • Define Quality procedures specific to the project in conjunction with operating staff.

Person Specification

We are looking for a candidate with:

  • Good working knowledge of Quality Management and the effective adoption of ISO 9001 & AS9100.
  • Understanding of customer journey and experience.
  • Quality planning and relevant standards, e.g., AQAP.
  • Good numeracy skills: confident working with numbers and data.
  • Excellent presentation skills.
  • Auditing best practice.

In addition:

  • Background in civil nuclear/aerospace quality management systems.
  • Significant experience in an analogous role.
  • Degree-level education.
  • Member of or working towards membership of an appropriate professional body.
  • A high degree of personal motivation.
  • The ability to work in a matrix management structure, embedded in a dynamic Research & Development environment.
  • Competent auditor.
  • Ability to lead and manage change.
  • Ability to work within a team, providing support to team members and encouraging development.

For more information on this role, please view the job description attached.

About The MTC

The Manufacturing Technology Centre (MTC) is an internationally renowned and respected research and development organisation, bridging the gap between academia and manufacturing, and is home to some of the brightest minds in engineering from around the globe.

The MTC's engineers, scientists, and technicians work with some of the most advanced manufacturing equipment in the world in a supportive and collegiate environment for the development and demonstration of new technologies on an industrial scale, helping manufacturers of all sizes develop new and innovative processes and technologies.

Established to prove cutting-edge manufacturing advances in an agile environment in partnership with industry, academia, and other institutions, the MTC works with hundreds of industrial clients across a range of sectors, including automotive, aerospace, rail, informatics, food and drink, infrastructure, construction, and civil engineering, electronics, oil and gas, and defence.

The MTC helps businesses thrive by advancing their technological and engineering capabilities to improve their business efficiency, capability, and competitiveness.

Supported by one of the largest public sector investments in UK Manufacturing, the MTC's engineering capabilities cover research and development, advanced manufacturing management, factory design, and training for the skills of the future.

The MTC has world-class facilities in Coventry, Liverpool, and Oxford, and is part of the UK's High Value Manufacturing Catapult, supported by Innovate UK.

Reference Checks and Security Checks (where applicable)

Due to the nature of our business, all employment is subject to satisfactory references being obtained alongside a level of security clearance checks.

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