Adobe Operations Coordinator

4 weeks ago


Leatherhead, Surrey, United Kingdom Bytes Software Services Full time

At Bytes Software Services, we are seeking a highly skilled Adobe Operations Coordinator to join our team. This role is responsible for delivering exceptional administrative support to our account management teams and customers by overseeing specific Adobe tasks, ensuring timely completion, and adhering to established processes to achieve operational excellence and efficiency.

The ideal candidate will have a good understanding of IT and business IT challenges, as well as a desire to assist in the growth of the team and Adobe business. Key responsibilities include managing the renewals process, identifying upsell opportunities, supporting internal teams, and providing high-level administrative support to account management teams.

The successful candidate will be highly organised, with exceptional time management skills, and will be able to perform well under pressure while meeting deadlines effectively. They will also have outstanding verbal and written communication skills, essential for customer service and client interactions.

We offer a collaborative team environment, with opportunities for continuous learning and growth. If you are a self-driven and capable individual with a strong commercial insight, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Manage Renewals Process: Oversee the end-to-end renewals process for Adobe products, ensuring timely and accurate completion.
  • Identify Upsell Opportunities: Proactively seek and capitalise on opportunities to upsell additional Adobe products and services to existing customers.
  • Support Internal Teams: Collaborate with internal teams to help them achieve and exceed their sales targets.
  • Administrative Support: Provide high-level administrative support to account management teams, ensuring all Adobe-related tasks are handled efficiently.
  • Customer Support: Assist customers with their Adobe-related enquiries and issues, ensuring a high level of customer satisfaction.
  • Process Adherence: Ensure all processes are followed correctly to maintain operational excellence and efficiency.
  • Reporting and Documentation: Maintain accurate records and documentation of all renewals, upsell activities, and customer interactions.
  • Continuous Improvement: Identify areas for process improvement and implement changes to enhance efficiency and effectiveness.

Individual Responsibilities:

  • Be the primary point of contact for incoming Adobe queries and requests from customers and internal departments, ensuring responses are provided within our standard 4-hour SLA.
  • Generate, monitor, and follow up on all quotations, and manage customer notifications for all contractual renewals.
  • Ensure accurate processing of all orders and invoicing in accordance with operational procedures.
  • Advise customers on licensing procedures and discuss purchasing options.
  • Register deals for qualifying opportunities and understand how to maximise gross profit.
  • Train customers and new starters on vendor portals and manage these.
  • Provide team coverage as needed.
  • Attend training sessions, webinars, and annual review meetings with Adobe.
  • Generate additional business opportunities through strong customer relationships.
  • Inform the Sales team of any changes in Adobe procedures, pricing, and promotions.
  • Act as the central contact point for internal teams, including Accounts, Purchasing, and Sales.
  • Update internal systems to ensure compliance and notification about agreement expirations
  • Serve as the escalation point between Bytes and Adobe.
  • Collaborate with the internal Adobe BDM to identify and record upsell opportunities.
  • Upload accurate price lists promptly
  • Maintain a strong relationship with the Adobe Partner Account Manager through regular communication.
  • Support team members during busy periods and assist with training.


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