Senior UX Researcher, Experience Design Lead

4 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NHS Full time
About the Role

We are seeking a highly skilled Senior UX Researcher to lead our user research community in developing digital services that meet the needs of our users.

The successful candidate will have a strong background in user-centred design and product development, with experience in implementing long-term service strategies and determining research standards and policies.

You will be responsible for managing user data in a secure way, ensuring teams take a user-centred, evidence-based approach to service design, and combining user research and analytics to improve user experience.

This is an exciting opportunity to work with a collaborative and supportive team, contributing to the development of complex solutions within the NHS portfolio of UK-wide information systems for health and care research.

Main Responsibilities
  • Develop and assure good user research practices
  • Implement service strategy with sound research to enable excellent service design
  • Provide guidance across projects on user research methodologies and GDS standards
  • Represent user research at service standard assessments
  • Determine user research standards, policies, user testing plans, roadmaps, and vision
  • Manage user data in a secure way
  • Manage user research ethics processes
  • Ensure teams take a user-centred, evidence-based approach to service design
  • Consider accessibility and additional needs for inclusive design
  • Combine user research and analytics to improve user experience
  • Communicate the benefits of UI design, user testing tools, methods, and standards to technical and non-technical stakeholders
  • Evaluate research and design proposals from suppliers and make recommendations
  • Work across multiple services and lead User Centred Design (UCD) professionals to set direction
  • Draw together and present reasonable conclusions from a wide range of incomplete and complex evidence and data
  • Manage the user research function within the UCD team
  • Support the user research team to maintain focus on delivery, whilst instilling the importance of professional development and learning
About Us

We are a flexible working friendly organisation, committed to creating an inclusive workplace that promotes and values diversity.

We welcome applications which represent the rich diversity of our community, including age, disability, ethnicity, gender identity and expression, religion or belief, sex, sexual orientation, and other diverse characteristics.

We have policies in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process.

We are committed to creating an environment where everyone feels valued, respected, and supported.

Requirements
  • Educated to degree level (or relevant qualifications) in a relevant field, or significant relevant working experience of the subject matter
  • Master's Degree or equivalent Post Graduate qualification
  • Implementing long-term service strategy with sound research to enable service design
  • Determining research standards, policies, user testing plans, roadmaps, and vision
  • Thorough knowledge of user-centred design and product development process, based on expert user research methods
  • User consent processes and user-research ethics management
  • User research operations and participant recruitment
  • Significant experience in a senior/lead research role
  • Past experience in Government or NHS organisation
  • Ongoing Continuous Professional Development
  • Experience of GDS/CDDO or NHS service standards
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.

We are committed to creating an inclusive workplace that promotes and values diversity, and we welcome applications from candidates from all backgrounds.

We are a flexible working friendly organisation, and we are happy to discuss flexible working arrangements with the right candidate.

We are an equal opportunities employer, and we are committed to creating an environment where everyone feels valued, respected, and supported.

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