Clinical Support Officer

2 months ago


Great Yarmouth, Norfolk, United Kingdom James Paget University Hospitals NHS Foundation Trust Full time

Job Summary

The James Paget University Hospitals NHS Foundation Trust is seeking a highly skilled and organized Medical Secretary to join our Obstetrics and Gynaecology Medical Secretarial team within the Division of Surgery and Women's & Children's Services.

Main Responsibilities

The successful candidate will be responsible for supporting the team in managing clinical pathways, booking and scheduling patient appointments, typing clinics, dealing with queries, managing and administrating results, and supporting the delivery of the RTT targets for the department.

Key Requirements

  • Typing qualifications to RSA II or equivalent experience
  • Knowledge of medical terminology/AMSPAR qualification
  • Good general standard of literacy and numeracy
  • Previous digital/audio typing experience
  • Secretarial experience in a clinical environment
  • Working knowledge and experience of using Microsoft Office packages, including Word, Outlook, Excel
  • Working knowledge and experience of using NHS systems

Essential Skills and Abilities

  • Excellent verbal and written communication skills
  • Ability to work to tight deadlines and maintain concentration in a pressurized working environment
  • Demonstrate good organizational skills
  • Ability to work on own initiative, prioritize work, and consistently meet deadlines
  • Customer care skills, including diplomacy and sensitivity
  • Ability to input data accurately and efficiently
  • Ability to solve problems using analytical and judgmental skills
  • Ability to handle sensitive information without compromising confidentiality or Trust

Behavioral Qualities

  • Flexible approach to constantly changing work priorities
  • Maintain a calm approach under pressure during stressful situations
  • Courteous and Respectful
  • Kind and Helpful
  • Responsive Communication
  • Effective and Professional

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