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ServiceNow Technical Architect

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London, Greater London, United Kingdom Atos SE Full time

Eviden, an Atos Group business, is a global leader in data-driven digital transformation. As a next-generation digital business, it brings expertise to all industries in over 47 countries. We are seeking a Technical Architect with expertise in Enterprise Service Management or SaaS technical delivery. In this role, you will be responsible for the architecture, design, implementation, and integrity of the ServiceNow application within the enterprise. You will ensure that solutions delivered to business units align with corporate architecture and infrastructure standards.

About the role:

We are looking for a skilled Technical Architect to join our team. You will be responsible for designing, implementing, and maintaining the ServiceNow application, ensuring it meets the needs of our business units. You will work closely with our Pre-Sales and Delivery teams to support client presentations, workshops, and proof of concept designs.

Responsibilities:

  1. Design and implement the ServiceNow application, ensuring it meets corporate architecture and infrastructure standards.
  2. Work with the Pre-Sales and Delivery teams to support client presentations, workshops, and proof of concept designs.
  3. Develop and maintain technical solutions, ensuring they meet business requirements.
  4. Stay current on product developments/releases to a level required for demonstrations and thought leadership.
  5. Mentor and coach others, sharing best practices and knowledge.

Qualifications, skills and experience:

  1. Proven experience in technical solution design and implementation of the ServiceNow application.
  2. Proven management/influencing abilities.
  3. Ability to produce documentation at various levels, including technical and customer-facing.
  4. Knowledge of IT and Enterprise Service Management is critical.
  5. Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential.
  6. ServiceNow experience in the areas of ITSM, ITBM, ITOM, CSM, or HR products is highly desirable.
  7. ServiceNow Certifications in all areas are highly desirable.
  8. Experience in multiple application architectures and supporting technologies.
  9. Web service proficiency (REST, SOAP) as well as XML and JSON knowledge.
  10. Knowledge of relational databases (MySQL, MSSQL, Oracle) is beneficial.
  11. Must be prepared to travel.