Senior Retail Operations Manager

2 weeks ago


Harrow, United Kingdom B&M Retail Full time

About the Role


The successful candidate will be responsible for leading and inspiring a team of retail professionals to deliver exceptional customer service and store standards.


Key Responsibilities



  • Ensure high levels of customer satisfaction through the delivery of excellent customer service and store standards
  • Support the management of the team and motivate colleagues to increase sales and ensure efficiency
  • Provide colleagues with the appropriate skills, knowledge, and training
  • Operate and deliver processes that ensure the store meets all legal requirements
  • Have a strong knowledge and ability to deliver KPIs

Requirements



  • Experience of managing a small to medium-sized team in a fast-paced retail environment
  • The ability to think on your feet and motivate others
  • Effective communication skills
  • Strong leadership and organizational skills
  • A flexible approach and a 'can-do' attitude

About You


An ideal candidate will be an enthusiastic, focused, and driven team player with a passion for retail and delivering great service.


What We Offer



  • Job stability and a clear path for career progression and internal development
  • Amazing on-the-job training
  • 10% store discount across all B&M and Heron Foods stores, with regular double discount events
  • Access to our exclusive colleague benefits portal, including discounts for retailers and more
  • Wellbeing support and guidance through our Employee Assistance Programme
  • A stable and permanent 40-hour contract

Ready to excel your career? Apply now.


B&M Retail is an equal opportunity employer, committed to creating an inclusive and diverse environment for all colleagues.


About B&M


We're one of the fastest-growing retailers in the UK, with over 720 stores and an exciting plan for new openings in 2024. Joining us means you can be part of an extraordinary journey.


Why Choose B&M?



  • A rapidly expanding business with amazing career development opportunities
  • A clear progression pathway up to Deputy Store Manager and beyond
  • Wellbeing support and guidance through our Employee Assistance Programme
  • Access to our exclusive colleague benefits portal, including discounts for retailers and more

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