Senior Hospitality Executive

14 hours ago


St Albans, Hertfordshire, United Kingdom COREcruitment Full time
Job Summary: We are seeking a Senior Hospitality Executive to join our team at COREcruitment. As a key member of the management team, you will be responsible for ensuring the smooth operation of the leisure venue. This includes managing various departments, maintaining high membership levels, and driving associated secondary spends. The successful candidate will also be responsible for reviewing Net Promoter Score comments and contacting detractors within 48 hours.

Key Responsibilities:
  • Develop and implement strategies to improve customer satisfaction.
  • Manage and reduce labour costs using till data.
  • Collaborate with the Head of Sales and marketing team to ensure S&M priorities are focused.

Requirements:
The ideal candidate should have excellent leadership and communication skills, a good understanding of online CRMs, and the ability to manage multiple tasks and responsibilities. They should also be able to work effectively with the management team to achieve business objectives.

Estimated Salary: £55,000 + Bonus (dependent on experience)

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