Lettings Coordinator
3 weeks ago
We are seeking a highly skilled and customer-focused Lettings Coordinator to join our team at MCR Property Group. As a key member of our lettings team, you will be responsible for supporting our lettings team with property viewings and inspections, onsite customer service, and general administrative tasks. You will also assist the block management team with building inspections, reporting, and various onsite duties.
Key Responsibilities
- Assist the lettings team with property inspections, ensuring all units meet the required standards before occupancy.
- Provide onsite customer service, addressing tenant inquiries and resolving issues promptly and professionally.
- Support the block management team with routine building inspections and report any maintenance or safety issues.
- Act as a liaison between tenants, the lettings team, and the block management team to ensure smooth communication and operations.
- Perform general administrative tasks, including updating records, scheduling appointments, supervising tradespeople and preparing reports.
- Assist with move-in and move-out processes, ensuring a seamless experience for tenants.
- Handle various onsite tasks as directed by the lettings and block management teams, serving as a general support resource.
Requirements
- Previous experience in lettings or property management is required.
- Strong customer service skills with the ability to handle tenant concerns effectively.
- Excellent organizational and multitasking abilities.
- Strong communication skills, both written and verbal.
- Attention to detail and a proactive approach to problem-solving.
- Ability to work independently and as part of a team.
- Familiarity with property management software and basic office applications is preferred.
- Based onsite at Aylesbury, with occasional travel to other locations as needed.
- Regular working hours with some flexibility required to accommodate tenant needs and operational requirements.
MCR Benefits
- 22 days holiday plus bank holidays, increasing by 1 with every completed year to a maximum 25 days
- Birthday off
- Free eye test voucher
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