Business Intelligence Analyst

3 weeks ago


London, Greater London, United Kingdom Micro IT Global Full time

Primary Role Purpose:

The Business Intelligence Analyst will support business analysts and play a significant role in improving CSAT and making our client a low-effort business to work with. This will be achieved through identifying process, application or system improvements from CSAT survey feedback, customer and operational teams feedback, and data analytics.

  1. Using case trend analysis and data mining of available data to identify initiatives, highlight trends, and opportunities to reduce support requests across all of our client's products and services.
  2. Using statistical data analysis to predict trends for continuous improvement/investigation.
  3. Using tools and techniques to visualize data in easy-to-understand formats, such as diagrams, graphs & dashboards.
  4. Monitoring data quality and identifying corrupt data.

Key Responsibilities:

  • Support business analysts in improving CSAT.
  • Identify process, application or system improvements.
  • Use data analytics to predict trends.
  • Monitor data quality.

Requirements:

  • Experience with ServiceNow, Tableau, and Google Cloud Platform tools.
  • Data-driven storytelling and visualization skills.
  • Understanding of agile ways of working.

Desirable Skills:

  • Ability to drive and deliver projects.


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