Senior Telephone Support Specialist

1 week ago

Newton Abbot, Devon, United Kingdom Age UK Group Full time
About the Role

We are seeking a highly motivated and compassionate individual to join our team as a Senior Telephone Support Specialist. As a key member of our Telephone Friendship Service, you will play a vital role in coordinating and supporting our volunteers and older members across the UK.

Key Responsibilities
  • Provide exceptional customer service to our volunteers and older members through regular phone calls and email support.
  • Ensure the smooth operation of our Telephone Friendship Service, including scheduling calls, managing volunteer and member relationships, and addressing any issues that may arise.
  • Work closely with our team to develop and implement strategies to promote the service and engage with our target audience.
  • Collaborate with our safeguarding team to ensure the safety and well-being of our members and volunteers.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with volunteers and older members.
  • Proven experience in customer-facing roles, with a strong focus on customer service and support.
  • Ability to work flexibly, including weekends and bank holidays, and to travel to our offices in Blackpool or Ashburton, Devon.
  • Strong IT skills, including Microsoft Office and ability to learn new systems quickly.
  • Passion for supporting older adults and commitment to promoting equality and diversity.
What We Offer
  • Competitive salary and benefits package, including 26 days annual leave and excellent pension scheme.
  • Opportunity to work with a dynamic and supportive team, making a real difference in the lives of older adults.
  • Professional development opportunities, including training and support to help you grow in your role.

We are an equal opportunities employer and welcome applications from all qualified candidates. Please note that we reserve the right to close the advert at any time, so early application is encouraged.

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