Healthcare Compliance Specialist
2 weeks ago
We are seeking a highly skilled Healthcare Compliance Specialist to join our team at Serco. As the primary clinical voice within the Customer Experience team, you will provide clinical insight, analysis, input and leadership within complaints, regulatory investigations, and administrative processes.
Key Responsibilities
The successful candidate will:
- Accurately respond to complaints where the issue raised is clinical in nature.
- Support the whole Customer Experience team with clinical insight and knowledge in your specialist disability assessment area.
- Lead on investigations prompted by clinical regulatory bodies.
- Develop and maintain a suite of documents and reporting mechanisms to communicate themes from complaints to ensure learning is fed back to the business as part of continuous improvement.
- Complete end-to-end case audits in support of complaints from Members of Parliament.
You will also be responsible for maintaining approval status by completing disability assessments in your specialism.
About Us
At Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP). Our extensive experience supporting complex case management services across the globe enables us to impact a better future for all.
What We Offer
As a Healthcare Compliance Specialist, you can expect a competitive salary of up to £45,000 per annum, plus a range of benefits including up to 6% contributory pension scheme, life insurance, 25 days annual leave plus bank holidays, and more.
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