Customer Service and Bike Fitting Specialist

1 week ago


Bedford, Bedford, United Kingdom Halfords Full time
Company Overview">

Halfords is the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance, and repair business.

Salary

We offer a competitive salary of £8.64 per hour for this role, with opportunities for progression and career development.

Job Description">

This is an exciting opportunity to join our team as a Customer Service and Bike Fitting Specialist, where you will provide exceptional customer service and support in our car park and in-store bike workshops. You will have the chance to develop your skills and knowledge in car parts fitting and cycle repair, working on a wide range of vehicles and bikes.

As a key member of our team, you will be responsible for delivering market-leading standards of service, ensuring that every customer leaves our store satisfied and engaged. Your proactive approach to helping customers and understanding their needs will be crucial in driving sales growth and customer loyalty.

You will work closely with our colleagues to deliver a seamless shopping experience, from product recommendations to after-sales support. If you have experience in retail sales or customer-facing roles, we would love to hear from you

Required Skills and Qualifications">

To succeed in this role, you will need:

  • ">
  • Experience of delivering great customer service, ideally in a retail sales environment">
  • A proactive approach to helping customers and understanding their needs">
  • Availability to work on a rota basis, including weekends">

Ideally, you will also have some knowledge and skills in car parts fitting and cycle repair, as well as experience of working towards and achieving sales targets.

Benefits">

As a valued member of our team, you can expect a range of benefits, including:

  • ">
  • 25% off most of our products in Halfords Retail stores and online">
  • Amazing discounts of up to 50% on your garage bills at Halfords Autocentre">
  • Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies">
  • At least 25% colleague discount at Tredz">
  • Life Assurance">
  • Uniform">
  • Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants, and more">
  • Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week">
  • Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced">
  • Option to join our Sharesave scheme: save to purchase shares at a 20% discount">
  • Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future">
  • Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services">


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