Senior Stylist
4 weeks ago
At Jo Malone London, we're looking for a talented Senior Stylist to join our team in Solihull. As a key member of our retail team, you'll play a vital role in delivering exceptional customer service and driving sales growth.
Key Responsibilities:- Recruit, lead, and develop a high-performing team to consistently deliver sales and service excellence.
- Ensure the Jo Malone London brand image is reflected through all brand standards.
- Review staffing rotas to ensure optimal staffing levels and service delivery.
- Communicate and review daily/weekly targets, taking action where necessary.
- Stay up-to-date with competitor activities and missed opportunities.
- Effectively use and encourage team use of social media to drive business and protect the brand image.
- Deliver the brand strategy, ensuring a local plan is in place.
- Plan and implement local marketing and events initiatives aligned to retailer activity.
- Ensure team members are up-to-date with product knowledge and skill sets.
- Deliver excellence in service execution, creating a zero consumer complaints mindset and a surprise and delight culture.
- Be an ambassador for the brand, leading the way to ensure brand values are represented and brought to life.
- Manage refunds and complaints in line with company guidelines.
- Deliver brand education via digital tools and resources.
- Develop and drive a consumer recruitment and retention strategy.
- Develop and drive up-to-date knowledge of product with teams.
- Experience in a fast-paced retail and/or consumer-facing environment.
- Ability to drive self-development.
- Supervisory experience.
- Commercial understanding and awareness of the industry.
- Effective communication, organisational, prioritisation, and delegation skills.
Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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Senior Stylist
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Solihull, Solihull, United Kingdom Jo Malone London Full timeJoin the Jo Malone London Team as a Senior StylistAt Jo Malone London, we're looking for a highly skilled and experienced Senior Stylist to join our team in Solihull. As a Senior Stylist, you will be responsible for leading our sales team and driving sales growth through exceptional customer service and product knowledge.Key Responsibilities:Lead and develop...
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Solihull, Solihull, United Kingdom Jo Malone London Full timeJoin the Jo Malone London Team as a Senior StylistAt Jo Malone London, we're looking for a highly skilled and motivated Senior Stylist to join our team in Solihull. As a Senior Stylist, you will be responsible for delivering exceptional customer service and driving sales growth through effective visual merchandising and product knowledge.Key...
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Solihull, Solihull, United Kingdom Jo Malone London Full timeJoin the Jo Malone London Team as a Senior StylistAs a Senior Stylist at Jo Malone London, you will play a key role in delivering exceptional customer service and driving sales growth in our Solihull store.Key Responsibilities:Lead a high-performing team to consistently deliver sales and service excellenceDevelop and implement local marketing and events...
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Senior Stylist
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Solihull, Solihull, United Kingdom Jo Malone London Full timeJoin the Jo Malone London Team as a Senior StylistAs a Senior Stylist at Jo Malone London, you will play a key role in driving sales and delivering exceptional customer service in our Solihull store.Key Responsibilities:Recruit, lead, and develop a high-performing team to achieve sales and service targets.Ensure the Jo Malone London brand image is reflected...
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