E-commerce Fulfillment Manager

12 hours ago

Bradford, Bradford, United Kingdom DXB Perfume Full time

Job Title: E-commerce Fulfillment Manager

Company Overview:

DXB Perfume is a niche perfume retailer that takes pride in offering exclusive Arabian fragrances. We are passionate about curating the most sought-after and unique scents to create unforgettable experiences for our customers.

Job Overview:

The E-commerce Fulfillment Manager is responsible for overseeing the entire e-commerce fulfillment process, including inventory management, shipping, and order processing, while simultaneously managing the technical aspects of the website. This role requires a proactive, detail-oriented leader who can balance warehouse operations with the smooth functioning of the company's e-commerce platform.

Key Responsibilities:

  • Oversee daily fulfillment operations, ensuring orders are processed, packed, and shipped accurately and on time
  • Manage and lead fulfillment teams, providing guidance, training, and performance evaluations
  • Coordinate with suppliers, carriers, and third-party logistics (3PL) partners to streamline the shipping process
  • Develop and implement strategies to improve fulfillment efficiency, accuracy, and reduce costs
  • Ensure optimal inventory management, tracking stock levels, and reducing shrinkage or stock outs
  • Monitor KPIs and fulfillment data to identify trends and improvement opportunities
  • Ensure compliance with warehouse safety regulations and company policies

Website Administration & Optimisation:

  • Oversee day-to-day management of the company's e-commerce website, ensuring it runs smoothly and meets customer needs
  • Update product listings, pricing, and promotional content in collaboration with marketing and sales teams
  • Troubleshoot and resolve any website performance issues, including site speed, checkout problems, and functionality errors
  • Work with developers and external partners to implement updates, new features, and integrations with other systems
  • Monitor website analytics to assess user behavior, identifying areas for optimisation and enhancing the customer experience
  • Ensure the website is secure, regularly backed up, and complies with relevant privacy and legal standards
  • Maintain mobile responsiveness and optimise site navigation to improve the overall user journey

Requirements:

  • Bachelor's degree in business, supply chain management, IT, or related field
  • 3+ years of experience in e-commerce fulfillment, logistics, or website administration
  • Strong leadership and team management skills with a proven track record of optimising operations
  • Experience with e-commerce platforms such as Shopify, WooCommerce, Magento, etc.
  • Proficiency with website content management systems (CMS) and e-commerce fulfillment tools
  • Excellent problem-solving skills, attention to detail, and ability to manage multiple priorities
  • Strong communication skills to collaborate with internal teams and external partners

Preferred Qualifications:

  • Experience working with web development teams or agencies
  • Knowledge of SEO, Google Analytics, and other digital marketing tools

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