Customer Service Representative

5 hours ago

Windsor, Windsor and Maidenhead, United Kingdom CSI Leasing Europe Full time
Job Title: Customer Service Advisor

We are seeking a highly skilled and customer-focused individual to join our Tech 4 Learners team in Windsor as a Customer Service Advisor. As a key member of our team, you will be responsible for providing exceptional customer service to parents and schools participating in our student 1:1 device programme.

Key Responsibilities:
  • Manage parent payment records, including bank statement reconciliation, calculating and communicating outstanding balances, and taking payments over the phone.
  • Support parents with their school's device programme, ensuring a thorough understanding of the Tech 4 Learners programme and the parent ordering portal.
  • Assist with order cancellations, device returns, and reallocations, ensuring all system notes are up to date and 100% accurate.
  • Manage the parent support phone line, ticket system, and inbox daily, maintaining good relationships with key stakeholders.
  • Provide support and assistance within the team as required, covering peak periods, holidays, and sickness.
  • Participate in daily meetings to promote successful communication and stay up to date with team activity.
  • Work towards agreed targets and KPIs set by line manager.
Requirements:
  • Excellent attention to detail and administration skills.
  • Strong Microsoft Excel skills.
  • Ability to receive and act upon constructive feedback in a positive manner.
  • Adaptive approach when contacting internal and external parties.
  • Reporting of activities in an accurate, timely, consistent, and effective manner.
  • Proactive in approach and open communication skills.
  • Calm demeanour with good problem-solving skills.
  • Excellent phone manner.
  • Excellent time management skills.
What We Offer:
  • Competitive salary + commission.
  • 25 days holiday allowance (increasing to 30 based on length of service) plus bank holidays and birthday off.
  • Private Medical Insurance.
  • Monday to Friday, 37.5 hours.
  • Office-based in Windsor.

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