Luxury Spa Experience Coordinator

3 weeks ago


Oakham, Rutland, United Kingdom The Barnsdale Full time

Welcome to The Barnsdale, a tranquil rural haven nestled on the north shore of Rutland Water. Our picturesque hotel overlooks the beautiful Rutland landscape, offering a serene ambiance that perfectly complements our luxurious Spa facilities.

We are seeking a highly skilled Luxury Spa Experience Coordinator to join our team, providing an exceptional experience for our guests. As a key member of our Spa team, you will be responsible for ensuring that every guest feels pampered and relaxed during their stay with us.

Competitive Salary: £22,000 - £28,000 per annum, depending on experience.

Job Description:

Company Overview

The Barnsdale is a 4-star hotel located in the heart of Rutland, offering luxurious accommodation and world-class Spa facilities. Our hotel boasts a picturesque courtyard, a kitchen brigade providing fine dining, and a tranquil atmosphere that makes it the perfect retreat for those seeking relaxation and rejuvenation.

Responsibilities
  • Greet and welcome all guests to the Spa in a warm and friendly manner, ensuring that they feel at ease and relaxed.
  • Assist with show rounds, providing guests with a personalized tour of our Spa facilities and services.
  • Answer phone calls and emails in a timely manner, booking guests for treatments, classes, and other Spa activities as required.
  • Keep the Spa reception clean and tidy at all times, maintaining a high level of organization and attention to detail.
  • Ensure that your general hotel knowledge is up-to-date, including Restaurant opening hours, Hair and Nail salon opening hours, and other relevant information.
  • Conduct regular pool and Health & Safety checks, ensuring that our facilities meet the highest standards of quality and safety.
  • Attend training and team meetings for the Spa, including Pool Emergency Responder and Pool Plant training.
  • Complete open and close procedures, including putting payments through and ensuring that all tasks are completed efficiently.
  • Assist in all areas of the Spa operation as requested by management, providing support and expertise to ensure that our guests receive an exceptional experience.
Benefits
  • An excellent starting salary and generous tronc.
  • A fun and professional work environment.
  • Team meals on shift.
  • Opportunity to grow and develop.
  • Exciting Long Service Awards.
  • Generous Refer a Friend Scheme - earn up to an extra £1,000.
  • Supplier trips and visits.
  • Flexibility to move within the Group.
  • Team Discounts.
  • 28 days' holiday plus an extra day off for your birthday.
Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will also need to have a high level of organizational skills, with the ability to prioritize tasks and manage your time efficiently.

We are looking for someone who is passionate about delivering exceptional customer service, with a keen eye for detail and a commitment to maintaining high standards of quality and safety.

At The Barnsdale, we believe that our appearance reflects the luxury and elegance that our guests expect when they stay with us. As a Luxury Spa Experience Coordinator, you will be an ambassador for our hotel, ensuring that every guest feels welcome and valued during their stay with us.


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