Assistant Front Desk Manager
1 week ago
Job Summary: We are seeking a highly skilled and experienced Assistant Front Desk Manager to join our team at Royal Caribbean Group.
Key Responsibilities:
- Ensure Excellent Guest Experience: Continuously strive to exceed hospitality industry standards, ensuring complete guest and team satisfaction.
- Drive Operational Excellence: Establish and drive a positive working environment, focusing on operational goals, training, leadership, development, and recognizing overall team performance.
- Qualifications:
- Minimum One Year Supervisory Experience: One year front of house supervisory experience in a hotel, cruise line, or hospitality industry-related field preferred.
- Effective Communication: Ability to effectively deal with internal and external guests, requiring high levels of discretion, patience, tact, and diplomacy.
- Knowledge of Customer Service: Knowledge of principles and processes for providing exemplary customer and personal service, including needs assessment, problem resolution, and achievement of quality service standards.
- Collaboration and Leadership: Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenging issues.
- Flexibility and Adaptability: Flexibility to manage, focus, direct, and encourage a positive, dynamic, diverse guest services operation, navigating through a changing work environment.
- Teamwork and Diversity: Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the Guest Services division operation.
- Professional Development: Completion of high school, basic, or vocational education equivalency preferred.
- Cash Handling and Foreign Exchange: Working knowledge of US cash handling procedures and foreign exchange required.
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