Technical Consultant

1 month ago


London, Greater London, United Kingdom Wanstor Full time
About Wanstor

Wanstor is a multi-award-winning IT service provider, celebrating its 22nd year in business. With a team of over 240 staff, we offer a range of hosted and deployed services to customers of all sizes.

Job Title: Technical Consultant

We are seeking a skilled Technical Consultant to join our dynamic team. As a Technical Consultant, you will be responsible for providing technical expertise to our clients, troubleshooting complex IT issues, and collaborating with our senior technicians and engineers to resolve challenging technical issues.

Key Responsibilities:
  • Hands-on and remote troubleshooting: Utilize technical expertise to diagnose and resolve complex IT issues escalated from 1st line support
  • Client Interaction: Engage directly with clients to understand their technical concerns, providing clear and friendly communication throughout the support process to build strong client relationships.
  • Team Collaboration: Collaborate with senior technicians and engineers to escalate and resolve challenging technical issues, while also actively contributing insights and ideas to improve support processes and efficiency.
  • Continuous Learning: Stay updated on the latest technologies and industry trends through training and self-study, continuously expanding technical knowledge and skills to enhance support capabilities and career growth.
Requirements:
  • Experience providing technical support at a 2nd line level or at a 1st line level demonstrating you're ready for more
  • Experience of Microsoft server operating systems and technologies, user management through AD
  • Knowledge of ITIL, incident, problem and change management
  • Ability to understand and operate to the standards of Cyber Essentials for IT Security.
What We Offer:
  • Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.
  • Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers.
  • Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge.
  • Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year.
  • Team Spirit: Join a friendly team and engage in various social events organized throughout the year.
  • Health and Wellbeing: Benefit from Vitality health programs to keep you at your best.

We are a growing company with dedicated teams managing networks, storage and colocation. Our customers are some of the biggest brand names in the UK, and our consultants are some of the most skilled networking experts in the country. As a service-centric organisation, we see people as our best competitive advantage as we strive to provide unsurpassed service to our customers. We expect a lot but at the same time are extremely supportive as we look to help realise each person's potential in building a successful career with Wanstor.



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