Operations Manager

5 days ago


Reading, Reading, United Kingdom Moto Hospitality Full time
Job Overview

Moto Hospitality is seeking an experienced Operations Manager to lead our team at a busy rest stop in Reading. As a key member of our management team, you will be responsible for driving sales and delivering exceptional customer service.

Key Responsibilities:
  1. Lead and Develop Your Team: Foster a positive and productive work environment, providing coaching and feedback to ensure your team members have the skills and knowledge needed to succeed.
  2. Maximise Profitability: Analyze sales data and implement strategies to increase revenue, while controlling costs and maintaining brand standards.
  3. Customer Focus: Ensure every customer interaction is memorable and exceeds expectations, responding promptly to feedback and concerns.
  4. Partner with Leadership: Collaborate with senior management to set targets and goals for the team, driving performance and growth.
What We Offer:
  • Competitive salary: £13 per hour (approximately £26,288 per annum) based on 35 hours per week
  • Enhanced benefits package, including pension, sick pay, maternity leave, paternity leave, and life assurance
  • Fabulous development opportunities, including funded qualifications and career progression
  • Colleague discount scheme, offering up to 60% off food and drinks from popular brands
Requirements:
  • Previous experience in a supervisory or leadership role, preferably in a fast-paced environment
  • Excellent communication and decision-making skills, with the ability to work independently
  • Passion for delivering outstanding customer experiences and driving business growth

Please note that this role requires flexibility and adaptability, as some sites may have limited access via public transport.



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