Retail Department Manager

4 weeks ago


Southampton, Southampton, United Kingdom Company Shop Group Full time
About Us

Company Shop Group is a leading commercial redistributor of surplus food and household products in the UK. We enable some of the biggest retailers, manufacturers, food service, and logistics providers to unlock value from surplus stock, which may have otherwise gone to waste.

Job Summary

We are seeking a highly motivated and experienced Team Leader to join our team at Company Shop Southampton. As a Team Leader, you will play a key role in ensuring the smooth operation of our retail department, leading a team of colleagues to deliver exceptional customer service and achieve business objectives.

Key Responsibilities
  • Lead and motivate a team of colleagues to deliver outstanding customer service and achieve business objectives.
  • Ensure the department is run efficiently, effectively, and in line with Company Shop Group's policies and procedures.
  • Develop and implement plans to improve customer satisfaction, sales, and operational efficiency.
  • Collaborate with other departments to achieve business objectives and improve overall performance.
  • Identify and address any issues or concerns that may impact the department's performance or customer satisfaction.
Requirements
  • Proven experience in a retail or customer-facing role, with a strong track record of leadership and team management.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong problem-solving and analytical skills, with the ability to identify and address issues promptly.
  • Commitment to delivering exceptional customer service and achieving business objectives.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A dynamic and supportive work environment.
  • Access to Company Shop Group's employee assistance program.
  • Eligibility for a contributory pension scheme.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced leader looking for a new challenge, please apply now.



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