Client Services Liaison

2 weeks ago


Preston, Lancashire, United Kingdom Napthens LLP Full time
About the Role

We are seeking a highly skilled Client Services Executive to join our team at Napthens Solicitors. As a key member of our client services team, you will play a pivotal role in supporting our business growth and delivering exceptional client experiences.

Key Responsibilities
  • Respond to client enquiries and issue necessary documentation in a timely manner.
  • Build and maintain relationships with key internal and external stakeholders.
  • Support the team to meet service level agreements (SLAs) and achieve team targets.
  • Provide a high standard of customer service across multiple communication channels.
  • Manage case-related systems and processes efficiently.
Desired Experience
  • Previous experience in a client services or customer service role.
  • Knowledge or experience in the property sector would be a strong advantage.
  • Familiarity with systems like Proclaim is preferred.
  • Ability to work collaboratively and communicate effectively with people from all backgrounds.
What We're Looking For
  • A candidate with experience in customer service and working to team targets.
  • A person with property sector knowledge or any related legal experience is highly desirable.
  • Experience working with case management IT systems is a plus.
  • A personable, dynamic communicator who enjoys working with a variety of people and thrives in a collaborative, high-performance environment.
Why Napthens?

Napthens is a leading law firm with a strong commitment to delivering exceptional client service. We are looking for a talented individual who shares our passion for delivering outstanding results and building strong relationships with our clients and stakeholders.



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