Senior Coffee Team Manager

3 weeks ago


Norwich, Norfolk, United Kingdom Costa Coffee Full time

Company Overview


Costa Coffee is a leading coffee brand that values passion, warmth, trust, and courage. We strive to deliver great experiences to our customers, communities, and people.


About the Role


We are seeking a skilled and experienced Senior Coffee Team Manager to lead our team in Norwich Sprowston Retail Park. The successful candidate will be responsible for driving high standards of quality and customer service.


Salary and Benefits


The estimated salary for this role is £13.83 per hour, rising with training to £14.33 per hour (dependant store location). As a member of our team, you will enjoy various benefits, including free handmade drinks while on shift, 50% discount on food and bottled drinks, and a range of other perks and incentives.


Job Description


As a Senior Coffee Team Manager, you will be responsible for:



  • Taking the lead on shifts to support colleagues in delivering exceptional customer experiences
  • Making the most of people's talents to maximise sales
  • Training and accrediting new Baristas
  • Familiarising yourself with new recipes and ranges, and sharing your knowledge with the team
  • Driving high standards every time, whether that's through espresso quality or monthly coffee excellence scores

Required Skills and Qualifications


To succeed in this role, you will need:



  • A passion for coffee and people
  • Reliability to open and close the store safely and on time
  • Team leadership experience in a fast-paced environment
  • A desire to take on shared responsibility
  • A love of turning knowledge into innovative ideas to drive store success
  • Flexibility and a can-do attitude to tackle new challenges

Benefits


We offer a comprehensive package of benefits, including:



  • Whilst on shift free handmade drinks plus 50% discount on food and bottled drinks
  • Costa Coffee Retirement Plan, which offers matching contributions
  • Life Insurance & Income Protection Cover (if you join our pension opt-in scheme)
  • Cycle to Work Scheme through which you can make huge savings on bikes and accessories
  • Share Incentive Plan – giving you the chance to become a shareholder in Coca-Cola
  • Shoes for Crews – Costa's discounted shoe purchase scheme
  • Huge savings on gym memberships & fitness accessories
  • Dedicated Feel Good discounts platform and app, where you can get instant cashback and make savings at an array of retailers

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