Senior Technical Operations Manager
7 days ago
The role of the Service Delivery Team Lead will enable you to make a meaningful contribution to the Service Delivery department at Creditsafe. You will be responsible for managing and overseeing the Deskside Engineering team, ensuring high-quality service delivery and customer satisfaction.
Key Responsibilities
- Manage and oversee the Deskside Engineering team, ensuring high-quality service delivery and customer satisfaction.
- Explore and encourage the use of Artificial Intelligence (AI) within the team to enhance productivity and efficiency.
- Develop and enhance existing training and documentation resources to improve staff self-service capabilities.
- Develop and implement service management processes and procedures to enhance efficiency and effectiveness.
- Serve as a point of escalation for service issues and work collaboratively with the team to resolve complex problems.
- Monitor team performance, providing coaching and mentoring to support professional development.
- Collaborate with other departments to align service management activities with broader organizational goals.
- Assist the Head of Service Delivery with planning, project management, and operational tasks.
- Ensure compliance with company policies, industry standards, and regulatory requirements.
This is an exceptional opportunity to join Creditsafe and contribute to the company's continued success.
Requirements
- Proven experience in an IT Support role, with the ability to demonstrate experience in a supervisory or managerial role.
- Leadership and team management abilities, with excellent communication and interpersonal skills.
- Proficiency in Windows and Mac operating systems, Office applications, hardware troubleshooting, and network fundamentals.
- Relevant certifications such as ITIL, Lean Six Sigma, CompTIA A+, or Microsoft Certified Professional (MCP) are a plus.
Creditsafe offers a competitive salary, company laptop, bonus scheme, 25 days annual leave, hybrid working model, healthcare, company pension, cycle-to-work scheme, wellbeing program, and global company gatherings.
-
Senior Technical Project Manager
4 weeks ago
Cardiff, Cardiff, United Kingdom Rise Technical Recruitment Limited Full timeTechnical Project Manager OpportunityWe are seeking a highly skilled Technical Project Manager to join our team at Rise Technical Recruitment Limited. As a Technical Project Manager, you will be responsible for managing customer projects from cradle to grave, providing technical support, and ensuring the successful delivery of products.Key...
-
Senior Technical Project Manager
4 weeks ago
Cardiff, Cardiff, United Kingdom Rise Technical Recruitment Limited Full timeJob Title: Applications / Product / Project Engineer (Highly Autonomous)Job Summary:We are seeking a highly skilled and experienced Applications / Product / Project Engineer to join our team. As a key member of our sales and customer department, you will be responsible for providing technical support, product testing, and continuous improvement of our...
-
Senior Technical Operations Manager
2 weeks ago
Cardiff, Cardiff, United Kingdom Eisteddfod Genedlaethol Cymru Full timeEisteddfod Genedlaethol Cymru is seeking a seasoned Technical Director to lead the planning, development, and delivery of the Eisteddfod's technical work, as well as overseeing the logistics for the festival's operational and technical infrastructure.The Eisteddfod's administrative language is Welsh, and the successful candidate must be a confident Welsh...
-
Senior Technical Programme Manager
3 weeks ago
Cardiff, Cardiff, United Kingdom BBC Full timeThe BBC is making a significant shift from being a broadcaster to a service that is shaped by its audiences and designed around their wants and needs. As a Senior Technical Project Manager, you will play a crucial role in driving this mission forward.About the RoleAs a Senior Technical Project Manager, you will be responsible for delivering and scaling...
-
Senior Financial Manager
3 weeks ago
Cardiff, Cardiff, United Kingdom Hays Senior Finance Full timeAbout the RoleWe are seeking a highly skilled Senior Financial Manager to join our team at Hays Senior Finance. As a Senior Financial Manager, you will be responsible for managing a client portfolio, preparing and reviewing statutory and management accounts, and providing advisory services to clients.Key ResponsibilitiesManage a client portfolio of...
-
Senior Technical Project Manager
2 weeks ago
Cardiff, Cardiff, United Kingdom ENGINEERINGUK Full timeJob OverviewThe EngineeringUK team is seeking a seasoned Senior Technical Project Manager to lead the delivery of various projects, PoC's and initiatives around Next Gen technologies. As a key member of our Data Operations team, you will be responsible for managing end-to-end delivery processes and ensuring stakeholder commitments are met.About the RoleWe...
-
Senior Technical Lead
3 weeks ago
Cardiff, Cardiff, United Kingdom Laing O'Rourke Full time**Project Overview**We are seeking a highly skilled Senior Design Manager to join our team at Laing O'Rourke in Wales.The successful candidate will be responsible for ensuring technical excellence, assurance, and performance on our large-scale infrastructure projects.Key responsibilities will include:Providing technical leadership and guidance to the design...
-
Senior Technical Leadership Position
3 weeks ago
Cardiff, Cardiff, United Kingdom Laing O'Rourke Full timeLaing O'Rourke is seeking a Senior Design Manager to lead the technical design process for our infrastructure projects in Wales.We are looking for an experienced professional with a proven track record in design and delivery of large-scale infrastructure projects.The successful candidate will be responsible for ensuring technical excellence, assurance and...
-
Senior Financial Manager
3 weeks ago
Cardiff, Cardiff, United Kingdom Hays Senior Finance Full timeAbout the RoleWe are seeking a Senior Financial Manager to join our team at Hays Senior Finance. As a key member of our team, you will be responsible for managing a client portfolio, preparing and reviewing statutory and management accounts, and providing advisory services to clients.Key ResponsibilitiesManage a client portfolio of clientsPrepare and review...
-
Senior Financial Manager
4 weeks ago
Cardiff, Cardiff, United Kingdom Hays Senior Finance Full timeAbout the RoleAs a Senior Financial Manager at Hays Senior Finance, you will be responsible for managing a client portfolio of clients, preparing and reviewing statutory and management accounts, and managing a team of 3 staff with the support of a HR team.Key ResponsibilitiesManage a client portfolio of clientsPrepare and review statutory and management...
-
Senior Financial Manager
3 weeks ago
Cardiff, Cardiff, United Kingdom Hays Senior Finance Full timeAbout the RoleAs a Senior Financial Manager at Hays Senior Finance, you will be responsible for managing a client portfolio of clients, preparing and reviewing statutory and management accounts, and managing a team of 3 staff with the support of a HR team.Key ResponsibilitiesManage a client portfolio of clientsPrepare and review statutory and management...
-
Warehouse Operations Assistant
4 weeks ago
Cardiff, Cardiff, United Kingdom Operations Resources Full timeWarehouse Operations AssistantWe are seeking an experienced Warehouse Operations Assistant to join our team at Operations Resources. As a key member of our logistics operation, you will be responsible for supporting the efficient receipt, storage, and dispatch of IT and electronic equipment.The ideal candidate will have a strong understanding of warehouse...
-
Technical Operations Specialist
3 weeks ago
Cardiff, Cardiff, United Kingdom Hays Business Support Full timeJob SummaryAs a Technical Operator, you will be responsible for the operation, maintenance, and monitoring of all operational processes associated with sludge treatment. This includes sludge screening, sludge imports, centrifuges, odour control, CambiTM process, water treatment, steam boilers, CHP plant, digestion process, return liquors, thermally...
-
Senior Technical Support Specialist
1 month ago
Cardiff, Cardiff, United Kingdom Searchability® Full time £32,000 - £42,000Job Title: Senior Technical Support Engineer **About the Role** We are seeking an experienced Senior Technical Support Engineer to join our team in Cardiff. As a Senior IT Support Engineer, you will be responsible for providing technical support to clients, upholding service management and quality management principles. **Key Responsibilities** * Provide...
-
Senior Technical Support Specialist
1 month ago
Cardiff, Cardiff, United Kingdom Searchability® Full time £32,000 - £42,000Job Title: Senior Technical Support Engineer **About the Role** We are seeking an experienced Senior Technical Support Engineer to join our team in Cardiff. As a Senior IT Support Engineer, you will be responsible for providing technical support to clients, upholding service management and quality management principles. **Key Responsibilities** * Provide...
-
Operations Manager
1 month ago
Cardiff, Cardiff, United Kingdom E3 Recruitment Full timeHead of Operations OpportunityAn exciting opportunity has become available for a Head of Operations to lead a pioneering team on a large-scale manufacturing site. The successful candidate will play a vital role in promoting best practice and will be responsible for managing the day-to-day operations on site and setting up the operational strategy to develop...
-
Operations Manager
1 month ago
Cardiff, Cardiff, United Kingdom E3 Recruitment Full timeHead of Operations OpportunityAn exciting opportunity has become available for a Head of Operations to lead a pioneering team on a large-scale manufacturing site. The successful candidate will play a vital role in promoting best practice and will be responsible for managing the day-to-day operations on site and setting up the operational strategy to develop...
-
Warehouse Operations Assistant
4 weeks ago
Cardiff, Cardiff, United Kingdom Operations Resources Full timeWarehouse Assistant OpportunityWe are seeking an experienced Warehouse Assistant to join our team at Operations Resources.The successful candidate will work in a fast-paced warehouse and logistics environment, supporting our IT and electronic equipment repair recycling operations.Key responsibilities include:Assisting with inventory management and...
-
Management Accountant
2 weeks ago
Cardiff, Cardiff, United Kingdom Hays Senior Finance Full timeJob OpportunityHays Specialist Recruitment Limited is seeking a skilled Management Accountant to join their team. As a fully qualified accountant, you will be responsible for managing financial operations and providing strategic guidance to the organization.About the RoleThis is a permanent position that offers a competitive salary of up to $45606. The ideal...
-
Warehouse Operations Assistant
3 weeks ago
Cardiff, Cardiff, United Kingdom Operations Resources Full timeWarehouse Assistant RoleWe are seeking an experienced Warehouse Assistant to join our team at Operations Resources.The successful candidate will be responsible for supporting our warehouse and logistics operation, working in a team environment to ensure the smooth delivery of our services.Key Responsibilities:Supporting the warehouse team in the receipt,...