Senior Technical Operations Manager

7 days ago


Cardiff, Cardiff, United Kingdom Creditsafe Full time

The role of the Service Delivery Team Lead will enable you to make a meaningful contribution to the Service Delivery department at Creditsafe. You will be responsible for managing and overseeing the Deskside Engineering team, ensuring high-quality service delivery and customer satisfaction.



Key Responsibilities


  • Manage and oversee the Deskside Engineering team, ensuring high-quality service delivery and customer satisfaction.
  • Explore and encourage the use of Artificial Intelligence (AI) within the team to enhance productivity and efficiency.
  • Develop and enhance existing training and documentation resources to improve staff self-service capabilities.
  • Develop and implement service management processes and procedures to enhance efficiency and effectiveness.
  • Serve as a point of escalation for service issues and work collaboratively with the team to resolve complex problems.
  • Monitor team performance, providing coaching and mentoring to support professional development.
  • Collaborate with other departments to align service management activities with broader organizational goals.
  • Assist the Head of Service Delivery with planning, project management, and operational tasks.
  • Ensure compliance with company policies, industry standards, and regulatory requirements.


This is an exceptional opportunity to join Creditsafe and contribute to the company's continued success.



Requirements


  • Proven experience in an IT Support role, with the ability to demonstrate experience in a supervisory or managerial role.
  • Leadership and team management abilities, with excellent communication and interpersonal skills.
  • Proficiency in Windows and Mac operating systems, Office applications, hardware troubleshooting, and network fundamentals.
  • Relevant certifications such as ITIL, Lean Six Sigma, CompTIA A+, or Microsoft Certified Professional (MCP) are a plus.


Creditsafe offers a competitive salary, company laptop, bonus scheme, 25 days annual leave, hybrid working model, healthcare, company pension, cycle-to-work scheme, wellbeing program, and global company gatherings.



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