Incident Management Specialist
21 hours ago
About Frasers Group
Frasers Group is a leading retail company that is redefining the industry through digital innovation and unique customer experiences. We serve our consumers with the world's best sports, premium, and luxury brands globally.
Our Purpose
We are elevating the lives of the many with access to the world's best brands and experiences. Our purpose is to deliver a positive colleague experience and to make the most of it, you need to immerse yourself in delivering on our principles:
- Think without limits - Think fast, think fearlessly, and take the team with you
- Own it and back yourself - Own the basics, own your role, and own the results
- Be relevant - Relevant to our people, our partners, and the planet
Job Description
The role of the Incidents and Remediation Manager is to act as the Incidents and Remediation SME, leading the end-to-end Operational Incident response effort and associated remediation activities.
- Manage the end-to-end Operational Incident journey from identification to remediation and closure
- Act as a business SME for Operational Incidents and associated Remediation
- Lead the effective and efficient delivery of all FGFS service communications
- Lead, manage, and develop the performance and potential of the team
- Provide accurate and appropriate MI and reporting to The Senior Incidents and Resilience Manager, wider business areas, and SLT/Forums etc. as appropriate
- Ensure adherence to all governance, risk, and compliance standards across the team
Requirements
- Expert knowledge of Incident Management, Remediation, and Service Communications processes and protocols
- Strong stakeholder management skills
- Excellent communication and engagement skills
- Strong experience of working and delivering in a regulated environment
- Strong working knowledge of financial standards and guidelines and how they apply to incidents and remediation – e.g. FCA, TCF, Data Protection
- Ability to prioritise and apply self-discipline to ensure optimum efficiency in performance and meet fast-paced and challenging deadlines and demands
- Ability to make authoritative, appropriate, pragmatic decisions
- Diligent with exceptional attention to detail
- Knows when to delegate and when to escalate
- Ability to foster strong working relationships across the business
- Understand project protocols and discipline
- Reporting – Appropriate pitch, accuracy, and level of information
- Is analytical, pragmatic, and systematic in approach to problem-solving and maximising opportunities
- Ability to manage conflict and knows when to escalate
-
Incident Management Specialist
2 days ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Financial Services Full timeIncident Management and Remediation SpecialistThe role of the Incident Management and Remediation Specialist is to lead the end-to-end Operational Incident response effort and associated remediation activities. This includes managing the incident journey from identification to remediation and closure, acting as a business SME for Operational Incidents and...
-
Incident Management Specialist
2 days ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Financial Services Full timeIncident Management and Remediation SpecialistThe role of the Incident Management and Remediation Specialist is to lead the end-to-end Operational Incident response effort and associated remediation activities. This includes managing the incident journey from identification to remediation and closure, acting as a business SME for Operational Incidents and...
-
Incident Management Specialist
2 days ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout Frasers GroupFrasers Group is a leading retail company that is redefining the industry through digital innovation and unique customer experiences. We serve our consumers with the world's best sports, premium, and luxury brands globally.Our PurposeWe elevate the lives of many by providing access to the world's best brands and experiences. Our purpose is...
-
Incident Management Specialist
2 days ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout Frasers GroupFrasers Group is a leading retail company that is redefining the industry through digital innovation and unique customer experiences. We serve our consumers with the world's best sports, premium, and luxury brands globally.Our PurposeWe elevate the lives of many by providing access to the world's best brands and experiences. Our purpose is...
-
Incident Management Specialist
2 days ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Incidents and Remediation Manager to join our team at Frasers Group. As a key member of our operations team, you will be responsible for leading the end-to-end Operational Incident response effort and associated remediation activities.Key ResponsibilitiesManage the end-to-end Operational Incident...
-
Incident Management Specialist
2 days ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Incidents and Remediation Manager to join our team at Frasers Group. As a key member of our operations team, you will be responsible for leading the end-to-end Operational Incident response effort and associated remediation activities.Key ResponsibilitiesManage the end-to-end Operational Incident...
-
Live Operations Specialist
1 month ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timePosition Overview At Frasers Group, we are transforming our approach to Financial Services, and we are excited to present an opportunity for a Live Operations Specialist who is eager to contribute to our growth and evolution. Our clients deserve an exceptional experience, and we are continuously enhancing the methods they can engage with us. The Live...
-
Risk Management Specialist
2 weeks ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Financial Services Full timeJob DescriptionJob Title: Risk Management SpecialistLocation: Clayton Le MoorsStarting Salary: £23,000- £25,000Job Summary:We are seeking a highly skilled Risk Management Specialist to join our team at Frasers Group Financial Services. As a Risk Management Specialist, you will play a critical role in ensuring effective monitoring within our risk-based...
-
Risk Management Specialist
2 weeks ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Financial Services Full timeJob DescriptionJob Title: Risk Management SpecialistLocation: Clayton Le MoorsStarting Salary: £23,000- £25,000Job Summary:We are seeking a highly skilled Risk Management Specialist to join our team at Frasers Group Financial Services. As a Risk Management Specialist, you will play a critical role in ensuring effective monitoring within our risk-based...
-
QA Specialist
2 weeks ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout the RoleWe are seeking a highly skilled and motivated QA Specialist to join our team at Frasers Group. As a QA Specialist, you will play a critical role in ensuring the effectiveness of our risk-based framework and facilitating operational support across the organization.Key ResponsibilitiesRisk Management: Assess and manage potential business risks,...
-
QA Specialist
2 weeks ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout the RoleWe are seeking a highly skilled and motivated QA Specialist to join our team at Frasers Group. As a QA Specialist, you will play a critical role in ensuring the effectiveness of our risk-based framework and facilitating operational support across the organization.Key ResponsibilitiesRisk Management: Assess and manage potential business risks,...
-
QA Specialist
2 weeks ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout the RoleWe are seeking a highly skilled QA Specialist to join our team at Frasers Group. As a QA Specialist, you will play a critical role in ensuring the effectiveness of our risk-based framework and facilitating operational support across the organization.Key ResponsibilitiesRisk Management: Assess and manage potential business risks, developing...
-
QA Specialist
2 weeks ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout the RoleWe are seeking a highly skilled QA Specialist to join our team at Frasers Group. As a QA Specialist, you will play a critical role in ensuring the effectiveness of our risk-based framework and facilitating operational support across the organization.Key ResponsibilitiesRisk Management: Assess and manage potential business risks, developing...
-
Client Relations Specialist
1 month ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeCompany Overview At Frasers Group, we are redefining the retail landscape. Through innovative digital solutions and exceptional customer interactions, we provide our clients with access to the finest sports, premium, and luxury brands worldwide. As a frontrunner in the sector, we are enhancing the shopping experience for our customers by offering...
-
Client Relations Specialist
1 month ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timePosition Overview Location At Frasers Group, we are continuously innovating and adapting, and we are pleased to present a rewarding opportunity for a Client Relations Specialist to join our Financial Services customer support team. The Client Relations Specialist will manage customer interactions proficiently and courteously across various...
-
Credit Management Specialist
2 weeks ago
Clayton le Moors, Lancashire, United Kingdom Lee FloorStok Limited Full timeAbout the RoleWe are seeking a highly skilled and experienced Credit Controller to join our finance team at Lee FloorStok Limited.Key ResponsibilitiesAdminister the credit control function, ensuring all outstanding debts are collected on time.Manage credit and receivable accounts to contribute to the organisation's overall financial stability and...
-
Clayton le Moors, Lancashire, United Kingdom James Hall & Co Full timeJob SummaryWe are seeking a highly skilled Process Technologist/Quality Assurance Specialist to join our team at Clayton Park Bakery, covering both our sites at Petre Road and Huncoat. As a key member of our technical department, you will be responsible for overseeing bread production and ensuring that our food products meet the highest standards of quality...
-
Clayton le Moors, Lancashire, United Kingdom James Hall & Co Full timeJob SummaryWe are seeking a highly skilled Process Technologist/Quality Assurance Specialist to join our team at Clayton Park Bakery, covering both our sites at Petre Road and Huncoat. As a key member of our technical department, you will be responsible for overseeing bread production and ensuring that our food products meet the highest standards of quality...
-
Clayton le Moors, Lancashire, United Kingdom James Hall & Co Full timeJob SummaryWe are seeking a highly skilled Process Technologist/Quality Assurance Specialist to join our team at Clayton Park Bakery, covering both our sites at Petre Road and Huncoat. As a key member of our technical department, you will be responsible for overseeing bread production and ensuring that our food products meet the highest standards of quality...
-
Clayton le Moors, Lancashire, United Kingdom James Hall & Co Full timeJob SummaryWe are seeking a highly skilled Process Technologist/Quality Assurance Specialist to join our team at Clayton Park Bakery, covering both our sites at Petre Road and Huncoat. As a key member of our technical department, you will be responsible for overseeing bread production and ensuring that our food products meet the highest standards of quality...
