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Installation Specialist

2 months ago

Watford, Hertfordshire, United Kingdom Kardex Systems Ltd Full time
{"title": "Installation Technician", "description": "Join Our Team as an Installation Technician

Kardex Systems Ltd is a leading manufacturer of dynamic storage, retrieval, and distribution systems. We are seeking a skilled Installation Technician to support our customers in northern England and Scotland.

This is a remote role, and you will be the face of our Life Cycle Service department at customer sites across the region. As an Installation Technician, your primary responsibilities will include:

  • Providing exceptional customer service in accordance with our established policy.
  • Communicating effectively with customers and our service desk at prescribed intervals.
  • Accurately reporting on a visit-by-visit basis via appropriate documentation/call tracker in a timely manner.
  • Working with minimal supervision, maintaining open communication, and collaborating with fellow workers as needed.
  • Ensuring all personal PPE is maintained and inspected at required intervals.
  • Working within agreed quality and health and safety standards.

To succeed in this role, you will possess:

  • Motivation to work in a field role.
  • A full driving license.
  • Technical, mechanical, or electronic experience (preferred).
  • IT literacy.
  • Excellent interpersonal and customer handling skills.
  • Willingness to travel, including overnight stays.

We offer a comprehensive benefits package, including:

  • Full and comprehensive product training program.
  • Company car and tool (with private use).
  • Generous rates of overtime and overnight allowance.
  • iPhone and laptop.
  • Incentive scheme.
  • Private medical.
  • Pension contribution.
  • Group Bonus.
  • 20 days paid holiday in every holiday year (1 January - 31 December), rising to 25 after completion of 5 years' service.
", "lang_code": "en-US"}