PDC Operations Coordinator

4 days ago

Edinburgh, Edinburgh, United Kingdom Boots Full time
About Boots

Boots is the UK's leading pharmacy-led health and beauty retailer, with a purpose to help customers look and feel better than they ever thought possible. As part of the Retail Pharmacy International Division of Walgreens Boots Alliance, Inc., we are the first global pharmacy-led health and wellbeing enterprise.

Overview of the Role

The Pharmacy Delivery and Collection Service (PDC) has been developed to provide a caring, consistent, efficient, and professional service across the UK. Our teams of drivers are based at hubs and satellite locations, profiled to meet the dynamic demands of the service. We ensure safe and accurate hand-over of medicines and prescriptions, delivering legendary customer care and a consistently high level of service to our most valuable and vulnerable customers.

Your Responsibilities
  1. Work with the PDC Manager to deliver PDC operations across your area, with accountability for delivery to targets.
  2. Collaborate with the leadership team for the modelling region, with no direct reports. You may complete other tasks with appropriate delegated authority from the PDC Manager.
  3. Ensure delivery of outstanding customer care to all PDC customers.
  4. On a day-to-day basis, ensure an efficient operation, supporting the delivery of key KPIs & targets.
  5. Deliver operation excellence around areas such as vehicle management, KPI reporting, & other processes.
  6. Take calls from drivers and internal and external stakeholders.
  7. Ensure adherence to standards & policies, particularly around Standard Operation Procedures, H&S, etc.
  8. Act as an Ambassador for Boots & PDC at all times.
Our Ideal Candidate
  1. You will have the ability to build constructive & productive relationships with a range of stakeholders.
  2. You must have good planning skills & attention to detail. You will also have a great knowledge of systems & process and an ability to operate these effectively.
  3. Good communication & people skills with an ability to engage & motivate your teams.
What's in it for you?

We offer a competitive salary plus bonus, excellent employee discount, pension, 25 days holiday, and 'my offers' (discounts available across a huge range of products and services). Along with this excellent remuneration and benefits package, you'll be given the opportunity to further your career working for one of the UK's most successful and popular retail brands.

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