Service Delivery Expert

4 days ago


Exeter, Devon, United Kingdom BT Group Full time

Unlock New Opportunities in Service Management

Become a vital part of our team as a Service Delivery Expert, working collaboratively to provide exceptional support for our Devon and Cornwall & Dorset Managed ICT Contract.

Main Responsibilities:

  • Support all functional areas of Service Management to ensure seamless delivery of services.
  • Ensure that support functions are carried out effectively, minimizing incidents and their impact on customers.
  • Recommend and implement process improvements to enhance service quality.
  • Participate in new business initiatives and contribute to the growth of our team.
  • Meet required security standards to maintain contractual and governance compliance.

Essential Skills:

  • Excellent interpersonal skills to interact successfully with internal and customer teams.
  • Strong communication and negotiation abilities to build effective relationships.
  • Persuasive influence to drive client and stakeholder engagement.
  • A self-starter capable of working independently and taking initiative.
  • Customer-centric approach with excellent interpersonal, influencing, and communication skills.

What We're Looking For:

  • Proven track record of collaborative working to develop innovative solutions.
  • Thorough understanding of customer/contract or programme and knowledge of BT products.
  • Familiarity with ISO 20:000 2018 Standards and experience working in an ITIL-conformant organization.

Your Benefits:

We offer a competitive salary and range of benefits that go beyond the ordinary. As a member of our team, you'll enjoy:

  • A highly attractive salary of approximately £45,000 per annum.
  • The BT Pension scheme, with minimum 5% employee contribution and 10% employer contribution.
  • 22 days annual leave (not including bank holidays), increasing with service.
  • A vast array of flexible benefits, including cycle-to-work schemes, health insurance, season ticket loans, and more.
  • World-class training and development opportunities to help you grow professionally.
  • The option to join our Shares Saving schemes.
  • Discounted broadband, mobile, and TV packages.
  • Access to hundreds of retail discounts, including the BT shop.

Flexible Working: This role offers a hybrid working model, with 3 days at your contracted location and 2 flexible days per week.

About Us: With over 175 years of heritage, we've evolved into a B2B powerhouse serving 1.2 million international business customers. We're a global leader in secure connectivity and collaboration platforms, empowering businesses to build stronger, smarter, and more secure futures. At BT Group, we value diversity and inclusion, believing in making a positive impact through digital inclusion and equipping people with the skills to thrive.



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