Hotel Operations Manager
5 days ago
We are seeking a highly skilled and experienced Hotel Operations Manager to lead our dynamic hotel and pub operations in North Yorkshire.
The ideal candidate will have a proven track record of managing day-to-day hotel operations, ensuring exceptional guest experiences and maximizing existing facilities. They will be responsible for developing and implementing activity plans, identifying KPIs and contributing to social media and content strategies.
This is an excellent opportunity for someone with a passion for delivering exceptional guest experiences and leadership skills to take on a new challenge and drive the success of our hotel and pub operations.
Key Responsibilities:- Manage day-to-day hotel operations to ensure exceptional guest experiences.
- Develop and implement activity plans to maximize existing facilities and increase revenue.
- Identify key performance indicators (KPIs) and monitor progress against targets.
- Contribute to social media and content strategies to promote the hotel and pub operations.
- Minimum 12 months experience as a Duty Manager or similar role in the hospitality industry.
- Strong leadership, communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Excellent customer service skills with attention to detail and a passion for delivering exceptional guest experiences.
- Competitive salary: £29,120 per annum (£14.00 per hour).
- Part live-in or full live-in options available.
- Pension scheme.
- Holiday entitlement.
- Performance bonus and tips.
- Discounted food and drink.
- Employee discount.
- On-site parking.
- Mileage paid for travel between sites.
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