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Customer Account Manager
2 months ago
Civica UK Ltd is seeking a highly skilled Customer Renewals Advisor to join our team. As a key member of our sales and customer success team, you will be responsible for maintaining and improving existing customer relationships, generating awareness of product features and benefits, and driving income growth from our existing client base.
Key Responsibilities- Maintain and Improve Customer Relationships: Develop and maintain strong relationships with our existing customer base, ensuring their needs are met and they receive maximum value from our software and services.
- Generate Awareness and Drive Growth: Create and execute strategies to increase awareness of our product features and benefits, driving growth and revenue from our existing client base.
- Manage CRM and Financial Systems: Maintain accurate and up-to-date records in our CRM system, ensuring timely and accurate financial reporting.
- Income Generation: Identify and pursue opportunities to generate income from our existing client base, including proactive and reactive income generation.
- Travel and Meetings: Occasionally travel to customer sites and company meetings across the UK to build relationships and drive business growth.
- Customer Support or Account Management Experience: Proven experience in a customer support or account management capacity, with a strong understanding of customer needs and expectations.
- Confident Communication: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Integrity and Drive: A strong work ethic, with a drive to succeed and a commitment to delivering high-quality results.
Civica UK Ltd is a leading provider of software and services to the public sector. We are passionate about using technology to improve outcomes for citizens and public sector organizations. Our team is dedicated to delivering exceptional customer service and driving business growth.
