Residential Scheme Coordinator
5 days ago
About the Role
We are seeking a Residential Scheme Coordinator to join our team at Clarion Housing. This is a varied and customer-facing role that requires excellent communication skills and a 'can-do' attitude.
As a key point of contact for residents, you will be responsible for providing support and advice on various matters, including leasehold enquires, property alterations, and resident complaints. Your strong organisational skills and ability to work independently will enable you to manage your workload effectively and prioritise tasks.
You will be an integral part of our team, working closely with contractors, clients, and residents to ensure the smooth operation of the scheme. With a good understanding of building maintenance and a willingness to learn, you will be responsible for overseeing repairs and maintenance of communal areas, as well as managing contractors who carry out annual contracts.
Key Responsibilities
- Provide exceptional customer service to residents, responding to queries and concerns in a timely and professional manner.
- Manage the day-to-day operations of the scheme, including co-ordinating repairs and maintenance with contractors.
- Develop and maintain positive relationships with residents, contractors, and clients, ensuring effective communication and collaboration.
Requirements
- Estimated Salary: £16,317 per annum.
- A high level of literacy and numeracy, with excellent communication and interpersonal skills.
- Able to work independently and as part of a team, with a flexible approach to work.
About Clarion Housing
At Clarion Housing, we are committed to delivering excellent services to our residents, and we believe that this role is essential to achieving that goal. If you are a motivated and enthusiastic individual who is passionate about delivering outstanding customer service, then we would love to hear from you.
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