Commercial Team Deputy Leader

4 weeks ago

Belfast, United Kingdom Lockton Companies Full time

**Deputy Team Leader Role Overview**

The Deputy Team Leader will be responsible for assisting with the management of an Account Manager team within Lockton Commercial. This team currently consists of 6 members, with plans to expand to support the company's continued growth across the business.

**Key Responsibilities**

  • Assist with the oversight of resources across the team, allocating new and existing clients and providing day-to-day support on workload management.
  • Provide advice and guidance as required, acting as a referral point for any technical or client queries from the team, and serving as an escalation point for any issues.
  • Offer ongoing training and development, with a focus on early career talent development to ensure the best foundations for Associates, and supporting the ongoing development of experienced Associates.
  • Ensure team adherence to Lockton standards and procedures.
  • Collate MI to share with the Team Manager.
  • Understand the business strategy, be actively involved in developing and evolving the team strategy.

**Account Manager Responsibilities**

  • Build and maintain excellent working relationships with clients to ensure the provision of the best service for all their insurance needs.
  • Build close working relationships with the market.
  • Manage a portfolio of existing and new clients, supporting their ongoing insurance needs and renewal process. This includes strategy meetings, preparing market submissions, analysing renewal information, looking for opportunities to provide enhanced or additional services, and tracking client policies through the renewal process.
  • Engage with the wider team to drive new business initiatives across the business.
  • Proactively track client renewal periods, help build the renewal strategy, and ensure the retention of commercially successful business.

**Requirements**

  • Demonstrable experience of people or team management, including coaching, training, and development of team members.
  • Proven experience of Client Account Management.
  • Due to the nature of the role, you will need to be organized, proficient in using Microsoft Office, and comfortable communicating with a wide range of clients and colleagues.
  • Proven Leadership and strong interpersonal and communication skills to interact with Associates at all levels.
  • A desire to join a dynamic, entrepreneurial team in a growing organisation.

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