Helpline Adviser

1 week ago

Cheshire, United Kingdom Webrecruit Full time
About the Role

We are seeking a skilled Helpline Adviser to join our team in Warrington. As a Crisis Prevention Specialist, you will provide individually tailored advice and guidance to young people and those who are concerned for them via our helpline.

You will work as part of a team to deliver crisis prevention training online and in community settings across the UK. Your role will involve using professional judgement to assess the needs of service users and manage any matters related to safeguarding.

Key responsibilities include:

  • Providing crisis prevention support to clients via multichannel communication platforms
  • Working on a 7-day shift system, including evenings and weekends
  • Maintaining accurate records and inputting data into our database system
  • Participating in clinical supervision and reflective practice
  • Providing training, mentoring, and coaching to new recruits
Requirements

To be successful in this role, you will have:

  • A degree or professional qualification in Health or Social Care, Community Work, or a related discipline
  • Previous experience of working in an advisory capacity in crisis prevention or mental health
  • A proven record of working directly with vulnerable young people
  • Experience of providing advice and guidance via multiple communication channels
  • The ability to empathise, support, and build rapport with vulnerable people and those who care about them, remaining non-judgemental and adhering to our service remit
Benefits

We offer a competitive salary of £27,520-£30,540 per annum (based on 30 hours/week) and a range of benefits, including:

  • 28 days' annual leave plus Bank Holidays (pro-rata for part-time workers)
  • Hybrid and flexible working arrangements
  • An attractive pension scheme
  • Simply Health membership
  • Enhanced sick pay
Location and Contract

This is a permanent contract based in Warrington. We are committed to equal opportunities and welcome applications from diverse candidates.

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