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Patient Journey Coordinator

2 months ago


Southampton, Southampton, United Kingdom Practice Plus Group Full time
About The Role

EMBRACE A REWARDING CAREER

+ contribute positively to patient experiences
We are seeking a Patient Journey Coordinator to become a vital member of our dynamic and dedicated administrative team.
Our administrative and client service divisions are structured by specialties, including Orthopaedics, Gynaecology, ENT, and Ophthalmology.

Each division is accountable for managing all appointment scheduling, from the initial Outpatient consultation to surgical procedures and follow-up assessments, while also coordinating with referrers and external diagnostic service providers.

As a key component of our healthcare facility, you will engage with patients frequently, both over the phone and in reception areas.

Our primary objective is to ensure that our patients receive exceptional service and care promptly, in a clean and welcoming environment.

This is a full-time permanent role, operating Monday to Friday, from 9.30am to 5.30pm, with some flexibility to cover for absences.