Tesco Shift Leader Opportunity
3 weeks ago
As a Shift Leader at Tesco, you will play a key role in delivering an exceptional customer experience in our stores. You will be responsible for coordinating the store team to ensure a seamless shopping experience for our customers. This includes supporting your colleagues, ensuring they deliver daily priorities and take regular breaks, and opening and closing the store. You will also be the go-to person for colleagues in the absence of a manager for day-to-day queries. Additionally, you will be responsible for maintaining a clean, tidy, and well-presented store, and supporting managers to coordinate seasonal, community, and charity events.
Key Responsibilities
As a Shift Leader, you will be responsible for:
Coordinating the store team to deliver an easy, fuss-free shopping experience for customers Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety Being the go-to person for colleagues in the absence of a manager for day-to-day queries Maintaining a clean, tidy, and well-presented store Supporting managers to coordinate seasonal, community, and charity events Contributing to a great team atmosphere, that's inclusive of everyone Providing great customer service, by listening to our customers and putting them first in everything you do Keeping the team well-informed and up to speed on any communications, changes, or updates Staying knowledgeable about store performance, and looking for ways to improve and simplify operations Coordinating store improvements, and removing any obstacles that might be getting in the way of great service Following health and safety routines and procedures, and ensuring colleagues do the same Recognising and celebrating colleagues within the team who are providing great service
What We're Looking For
We're looking for someone who is a great role model, always giving thoughtful customer service that ensures every customer's needs are met. You will need to build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work. You will also need to be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date. Additionally, you will need to be comfortable taking the lead, and overseeing the store in the absence of your Manager. You will also need to be a good decision maker, who's flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues.
What's in it for You
As a Shift Leader at Tesco, you will have the opportunity to develop your skills and knowledge, and progress your career. You will also have access to a range of benefits, including holiday starting at 20 days plus a personal day rising to 22 days after 12 months, and a range of wellbeing services. You will also have the opportunity to work in a fast-paced retail environment, with bags of variety, and the chance to make a real difference to our customers and communities.
About Us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. We are committed to providing a fully inclusive and accessible recruitment process, and we welcome applications from all candidates.
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