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Cyber Security Engineer
2 months ago
We are seeking a highly skilled and motivated Cyber Security Engineer to join our 24x7 Technical Support Team at Exclusive Networks. As a key member of our team, you will be responsible for providing exceptional customer service and technical support for our portfolio of network security products.
Key Responsibilities- Respond to technical problems and resolve issues related to security products or escalate to senior engineers as necessary.
- Create customer technical environments in our lab and recreate problems to ensure accurate troubleshooting.
- Clearly and concisely document and manage support work in our case management system.
- Manage the hardware replacement process, working to strict deadlines and ensuring minimal disruption to our customers.
- Develop and maintain certification on our security products through our in-house training courses and self-learning.
- Work on a rotational basis to ensure 24/7 cover, with the majority of shifts taking place during office hours (Monday to Friday, 9:00 to 17:30).
- Previous experience as a 1st Line Engineer (1 year+)
- Networking related certification (CCNA, CompTIA, N+, etc.) or IT/Cyber Security related degree
- Strong customer service skills and excellent written and verbal communication
- Ability to work as part of a team and proactively manage workload to meet deadlines
- Keen interest in continued development and proactive approach to gaining and maintaining certifications
We are proud to be an Equal Opportunity Employer, committed to the recruitment and hiring of individuals from diverse backgrounds and experiences. We believe that this diversity strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers.
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