Operations Director

4 weeks ago


South Ruislip, United Kingdom Tom Aikens Full time
Director of Operations Job Description

Tom Aikens, a renowned British chef celebrated for his artistic culinary approach and commitment to sustainability, invites an experienced and forward-thinking Director of Operations to drive his restaurant group to new heights.

Role Overview

As Director of Operations, you will oversee all of Tom Aikens concerns in the UK and abroad, implementing efficient systems, processes, and best practices. You will establish, monitor, and fine-tune each operational aspect of the business, ensuring seamless efficiency and top-tier quality that aligns with Tom Aikens standards.

Key Responsibilities:

  • Operational Excellence: Develop and implement efficient systems to uphold high standards in service, food quality, hygiene, and safety across all locations.
  • Financial Leadership: Create and manage budgets, monitor financial performance, and ensure profitability through effective cost control and resource allocation.
  • Team Development and Training: Lead, mentor, and inspire teams at all levels, ensuring a culture of collaboration, growth, and high performance.
  • Customer-Centric Service: Set and maintain exceptional service standards, regularly adapting those to enhance the dining experience, based on guest feedback.
  • Health, Safety, and Compliance: Oversee compliance with health, safety, and food regulations, conducting regular audits to ensure a safe environment for staff and guests.
  • Property Development and Maintenance: Coordinate with site managers to maintain and enhance each venue, managing relationships with landlords and ensuring property upkeep meets brand standards.
  • Strategic Growth and Business Development: Partner with senior leadership to identify new ventures, plan openings, and execute growth strategies in line with brand objectives.

Requirements:

  • At least 2 years in an Operations or General Manager role within busy, upscale restaurants, ideally with multi-sites.
  • Proven expertise in financial modelling, budgeting, cost control, and financial reporting, with a strong track record in driving sales growth while managing costs.
  • A hands-on leader skilled in recruitment, training, and performance management, with a focus on building and motivating collaborative teams.
  • Committed to creating memorable guest experiences through consistent service excellence and proactive engagement with guest feedback.
  • Proficient in restaurant management software such as Tissl and SevenRooms, and knowledgeable in health and safety and compliance regulations.
  • Skilled at identifying new opportunities and adept at communicating and executing strategic initiatives to drive business growth.
  • Knowledgeable in food, wine, and dining trends, with certifications like WSET Level 2 and Level 3 Food Hygiene preferred.


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