Insurance Claims Specialist
4 weeks ago
We are seeking a skilled Claims Handler to join our team at Howden Group Holdings. As a Claims Handler, you will play a crucial role in managing a portfolio of claims on an end-to-end basis, ensuring that clients receive a quality service that meets their individual insurance needs.
Key Responsibilities:
- Dealing with phone calls and post advising of claims.
- First Notice of Loss (FNOL) registration.
- FNOL management – ensuring all new claims are monitored and handled within our own service level agreement, including insurer's bespoke arrangements.
- Diary and report maintenance.
- Matching of all post/diary entries.
- Ensuring that the Claims Manager is fully aware of all issues or complaints.
- Ensuring that full compliance of our standards is maintained at all times.
- Adhere to Howden service standards and procedures, accepted good market practice, and the CII Code of Ethics, to ensure the best interest of the client at all times.
- Ensure compliance with the General Data Protection Regulations.
- Ensure all records and communications with clients are accurately recorded and filed in the correct manner.
Requirements:
- Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR.
- Must have a minimum of 2 years claims experience, ideally in motor, property, or liability.
- You must have previously worked for a brokerage to be successful for this role.
- Responsibility for own personal development and for keeping own knowledge up to date by the use of e-learning, in-house courses, and studying for professional qualifications in order to gain the required CPD points.
Our Culture:
We are a people-first business, driven by our values of employee-ownership, aligned external investors, trust and integrity born of friendship, expertise, and independence. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves.
Diversity & Inclusion:
We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
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