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Nights Team Member

2 months ago

Tenby, Pembrokeshire, United Kingdom whitbread Full time

Job Summary:

We are seeking a skilled and customer-focused Nights Team Member to join our team at Premier Inn. As a key member of our overnight team, you will be responsible for ensuring the safety and comfort of our guests, providing exceptional customer service, and contributing to the overall success of our hotel.

Key Responsibilities:

  • Guest Safety and Security: Ensure the safety and security of our guests, responding promptly to any incidents or concerns.
  • Customer Service: Provide exceptional customer service, responding to guest queries and resolving any issues in a professional and courteous manner.
  • Teamwork: Work collaboratively with other team members to ensure the smooth operation of the hotel, including participating in shift handovers and contributing to team meetings.
  • Health and Safety: Maintain a safe and healthy working environment, adhering to all relevant health and safety procedures and protocols.

What We Offer:

  • Competitive Pay: Enjoy a competitive hourly rate, reflecting your value to our team.
  • Training and Development: Receive comprehensive training and development opportunities, helping you to grow and succeed in your role.
  • Whitbread Benefits: Enjoy a range of benefits, including discounts on food and drink, travel, and other perks.
  • Pension and Savings Schemes: Participate in our company pension and save as you earn schemes, helping you to plan for your future.

Requirements:

  • Problem-Solving Skills: Demonstrate strong problem-solving skills, able to think critically and respond effectively to challenging situations.
  • Health and Safety Knowledge: Possess a good understanding of health and safety procedures and protocols, with the ability to apply this knowledge in a practical setting.
  • Customer Service Skills: Provide exceptional customer service, responding to guest queries and resolving any issues in a professional and courteous manner.