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Key Account Manager

2 months ago

Salisbury, Wiltshire, United Kingdom IMSM Full time
Job Title: Key Account Executive

About IMSM:

IMSM is a leading provider of innovative solutions for the North American market. We are seeking a highly skilled Key Account Executive to join our team and drive customer success.

Job Summary:

We are looking for a seasoned account manager or customer success professional to manage key account relationships, ensuring customer satisfaction and engagement. The ideal candidate will have a track record of supporting customers, strong problem-solving skills, and experience with CRM systems.

Key Responsibilities:

  • Support customer onboarding process by setting up new partners
  • Lead change projects to improve efficiency and quality of service across the sales cycle
  • Maintain internal processes and documentation across the customer journey

Requirements:

  • Experience working in account management or customer success/support
  • Strong problem-solving skills and ability to find innovative solutions
  • Confidence with technology and experience maintaining and optimizing a CRM system
  • Excellent written and spoken English
  • Excellent presentation skills and ability to tailor communication style based on context and audience

What We Offer:

  • Hybrid working model with frequent meetings in Malmesbury
  • 35 hours per week, 11:00am-7:00pm Monday – Thursday and 9:00-5:00pm Friday
  • Gym membership, birthday vouchers, support for learning and professional development, and holiday allowance increasing with service

How to Apply:

Applications will be reviewed on a rolling basis. We value diversity and welcome applicants with varying backgrounds and experiences. Apply now if you believe you can excel in this position.