Regional Operations Director
2 days ago
Estimated Salary: £58,000 per annum.
About the RoleThe Regional Operations Director is responsible for developing and implementing business operational policies and procedures to ensure all areas within their remit meet or exceed KPIs.
This role involves substantial travel to destinations within your region to provide exemplary service to customers in resort. Getting the best out of local suppliers and partners is crucial.
Key Responsibilities:- Plan the annual calendar of ground services and work with ground and cruise suppliers to maximize resource during peaks and troughs
- Recruit, train, and maintain in-resort teams of representatives and tour managers, ensuring best practice processes
- Deliver operations P&L through sales of excursions and experiences in resort and investigate new income opportunities
- Work closely with stakeholders to ensure a consistent, high level of service and delivery in line with CSQ targets
- Develop an in-resort complaint resolution strategy to minimize post-departure complaints
- Provide regular feedback to IC office for product development
- Travel domestically and internationally to observe and improve local operations
- Control local emergency situations and maintain correct reporting procedures
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Regional Director
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Regional Services Director
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Regional Director
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