Customer Support Operations Specialist

3 weeks ago


Rotherham, Rotherham, United Kingdom Big Fish Little Fish Full time

About the Role

We are seeking a highly skilled Customer Support Operations Specialist to join our team at Big Fish Little Fish. This is an exciting opportunity for someone looking to start or advance their career in customer service.

As a Customer Support Operations Specialist, you will be responsible for providing exceptional support to our customers through various channels including phone and email. You will also be required to maintain accurate records of customer interactions and provide feedback to management on areas for improvement.

The successful candidate will have excellent communication skills, both written and verbal, and be able to work well under pressure. They will also have a strong attention to detail and be able to prioritize tasks effectively.

In this role, you will be working closely with our customer service team to ensure that all customer queries are resolved efficiently and effectively. You will also be involved in training and development of new staff members to ensure that they are equipped to provide excellent customer service.

We estimate the salary for this role to be around £25,000 - £30,000 per year, depending on experience.



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