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Store Operations Manager
2 months ago
About JD Sports
Established in 1981, JD Sports is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in over 30 markets around the world.
We are a FTSE100 publicly quoted company, listed on the London Stock Exchange since 1996, and continue to grow in the UK and internationally.
Our Vision
We aim to be the leading global omnichannel retailer in the sports and outdoor industry. To achieve this, we are seeking a talented individual to join our team as a Senior Floor Manager.
Role Overview
As a Senior Floor Manager, you will provide support to the Store Manager and be a vital link between the Management and the Sales staff. You will take responsibility for a number of processes within the store, taking ownership of specific areas of the shop floor, closely monitoring and driving sales.
Key Responsibilities
- Ensure excellent levels of customer service are provided.
- Deal with customer complaints and enquires, providing the best possible outcome.
- Monitor the personal appearance of sales staff, making sure that this is in line with company guidelines.
- Understand the importance of the Customer Service measuring programme and how to analyse reports.
- Ensure targets are achieved, where possible exceeded.
- Monitor the service of the sales staff on a daily basis.
- Manage the in-store devices, making sure that they are offering the customer the whole product range.
- Use reports to assist you in product placement and key selling lines.
- Have an understanding of Footfall, ATV, and Conversion and how to apply this to a store environment.
- Attract, engage, and motivate customers into making purchases in store by using the latest visual techniques.
- Ensure that the store is maintained to the highest possible standard.
- Keep stock, clean, and presentable at all times.
- Encourage personal progression throughout your store.
- Assist in maintaining the team's progression by ensuring personnel completes the relevant training E-Assessments.
- Provide assistance with the induction and training of new starters.
Requirements
- Retail Management experience would be advantageous.
- Excellent Time Management skills.
- Strong verbal and written communication skills.
- IT skills - Microsoft Outlook, Word, and Excel.
What We Offer
- Incremental Holiday Allowance.
- Discretionary Bonus Scheme.
- Staff Discount On JD Group and other brands within the organisation.
- Personal development opportunities to learn and develop at work.
