Customer Experience Lead

3 weeks ago


Cullompton, Devon, United Kingdom Franklin Bates Limited Full time
Job Overview:
As a Service Delivery Manager at Franklin Bates Limited, you will be responsible for managing a team of support professionals in delivering exceptional service and support to customers. You will develop and implement strategies to drive business growth and efficiency, analyse complex problems, and collaborate with cross-functional teams to achieve business objectives.

The ideal candidate will have a strong background in ERP, Supply Chain, WMS, or Retail, with 5+ years of experience in a similar role. They will possess excellent communication and teamwork skills, as well as strong analytical and problem-solving skills. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.

Key Skills:
  • ERP, Supply Chain, WMS, or Retail experience.
  • Strong analytical and problem-solving skills.
  • Excellent communication and teamwork skills.
  • Leadership and management skills.

Why Join Us:
  • A competitive salary of £45k (dependent on experience).
  • Opportunities for career advancement and professional growth.
  • A collaborative and inclusive work culture that values diversity and innovation.


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