Hotel Operations Supervisor
3 weeks ago
Night Manager Job Summary:
Kennedy Recruitment is recruiting for a Night Manager to join a new hotel development in Belfast. The successful candidate will have proven experience in a supervisory or managerial role within a hotels Night Operations or Front Office.
Key Responsibilities:
- Ensure end-of-day procedures and subsequent reports are completed accurately and efficiently.
- Oversee overnight service and security, maintaining high standards of hospitality and safety.
- Manage Reception and In-Room Dining services to provide seamless guest experiences.
- Monitor cleanliness and orderliness of Front Office areas throughout the night.
- Handle guest arrivals and departures, including VIP check-ins, and ensure a warm, professional welcome.
- Address guest concerns, complaints, and special requests promptly to ensure satisfaction.
- Conduct security patrols and maintain compliance with hotel safety standards.
- Complete Night Audit procedures, including verifying financial transactions and system updates.
- Lead and mentor the night team to ensure exceptional guest service and operational excellence.
- Act as Manager on Duty to support all departments during overnight hours.
- Prepare detailed handover reports for morning staff, summarising activities, guest feedback, and operational issues.
- Report maintenance issues and ensure timely resolution through established protocols.
- Conduct safety and fire walks to uphold health and safety standards.
- Train, develop, and support night staff to foster a positive and professional work environment.
Requirements:
- Proven experience in a supervisory or managerial role within a hotels Night Operations or Front Office.
- Strong leadership and interpersonal skills, with the ability to motivate and guide a diverse team.
- Excellent problem-solving and conflict resolution abilities, with a guest-first approach.
- Proficiency in night audit processes, financial reconciliation, and report preparation.
- In-depth knowledge of health and safety regulations, fire safety procedures, and hotel security protocols.
- Familiarity with hospitality systems and software for reservations, reporting, and incident tracking.
- Exceptional attention to detail and organisational skills.
- Flexibility to adapt to overnight shifts and dynamic operational demands.
Estimated Salary: £40,000 - £50,000 per annum
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