Hotel Operations Supervisor

3 weeks ago


Belfast, United Kingdom Kennedy Business Services Ltd Full time

Night Manager Job Summary:

Kennedy Recruitment is recruiting for a Night Manager to join a new hotel development in Belfast. The successful candidate will have proven experience in a supervisory or managerial role within a hotels Night Operations or Front Office.

Key Responsibilities:

  • Ensure end-of-day procedures and subsequent reports are completed accurately and efficiently.
  • Oversee overnight service and security, maintaining high standards of hospitality and safety.
  • Manage Reception and In-Room Dining services to provide seamless guest experiences.
  • Monitor cleanliness and orderliness of Front Office areas throughout the night.
  • Handle guest arrivals and departures, including VIP check-ins, and ensure a warm, professional welcome.
  • Address guest concerns, complaints, and special requests promptly to ensure satisfaction.
  • Conduct security patrols and maintain compliance with hotel safety standards.
  • Complete Night Audit procedures, including verifying financial transactions and system updates.
  • Lead and mentor the night team to ensure exceptional guest service and operational excellence.
  • Act as Manager on Duty to support all departments during overnight hours.
  • Prepare detailed handover reports for morning staff, summarising activities, guest feedback, and operational issues.
  • Report maintenance issues and ensure timely resolution through established protocols.
  • Conduct safety and fire walks to uphold health and safety standards.
  • Train, develop, and support night staff to foster a positive and professional work environment.

Requirements:

  • Proven experience in a supervisory or managerial role within a hotels Night Operations or Front Office.
  • Strong leadership and interpersonal skills, with the ability to motivate and guide a diverse team.
  • Excellent problem-solving and conflict resolution abilities, with a guest-first approach.
  • Proficiency in night audit processes, financial reconciliation, and report preparation.
  • In-depth knowledge of health and safety regulations, fire safety procedures, and hotel security protocols.
  • Familiarity with hospitality systems and software for reservations, reporting, and incident tracking.
  • Exceptional attention to detail and organisational skills.
  • Flexibility to adapt to overnight shifts and dynamic operational demands.

Estimated Salary: £40,000 - £50,000 per annum

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