Dynamic Engagement and Operations Specialist
1 week ago
InHealth Group is a leading provider of diagnostic and healthcare solutions in the UK. With a strong commitment to delivering high-quality services, we have supported over 4 million patients in their healthcare journeys.
Salary
£22,000 - £28,000 per annum (dependent on experience), plus benefits.
About the Role
We are seeking an experienced Administrator & Engagement Officer to join our team. The successful candidate will be responsible for improving knowledge of diabetic eye screening within programme communities, working with underserved communities and seldom heard groups, and undertaking patient satisfaction feedback and other experience surveys.
Key Responsibilities
* Improving knowledge of the importance of diabetic eye screening within programme communities
* Working with underserved communities and seldom heard groups, including those with learning disabilities, patients within areas of greater deprivation and non-responders
* Undertaking, analysing and reporting on patient satisfaction feedback and other experience surveys
* Obtaining patient, user/carer and professional intelligence and insight through effective patient, carer and professional engagement, including through the implementation of Patient, Partner, Stakeholder, User forums and patient engagement structures/forum and form collaborative relationships
As an Administrator
* Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate
* Assisting with arranging of programme meetings and note taking
* Placing stationery orders via the on-line procurement system (training given). Delivery and invoice reconciliation
* Fire Warden duties (training given)
* Utilising relevant IT systems to support the delivery of a high-quality imaging service
* Assisting with monthly programme reports
* Complying with ISO standards, respecting and protecting confidentiality
* Reporting any incidents, feedback or complaints effectively
Person Specification
Essential Qualifications:
* Please see job description for essential qualifications.
Desirable Qualifications:
* Please see job description for desirable qualifications.
Essential Experience:
* Please see job description for essential experience.
Desirable Experience:
* Please see job description for desirable experience.
Benefits
We offer a competitive salary, plus benefits, including pension scheme, life assurance, and annual leave.
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