Operations Management Specialist
3 weeks ago
Role Overview
As the Operations Expert, you will play a vital part in delivering exceptional customer experiences across our stores, driving sales, promoting customer loyalty, and maintaining high operational standards.
Responsibilities
- Maximise profitable sales and growth through effective store operations management
- Drive sales through customer interactions, promoting Dobbies Club membership benefits
- Lead the team in creating a customer-centric environment, delivering a seamless shopping experience
- Supervise and monitor stock processes, ensuring efficient stock management
- Collaborate with the management team and staff to maintain open communication and feedback
- Ensure compliance with health and safety regulations, prioritising employee and customer welfare
- Assist with keyholder responsibilities as required
Requirements
- Proven operations expertise in retail, with an understanding of stock processes and systems
- Supervisory experience, with the ability to identify training needs and provide feedback
- Adaptability, responding quickly to changing priorities, workload, and new regulations
- Previous customer-facing experience, with excellent people skills and a passion for delivering great customer service
- Ability to work effectively within a team, build relationships, and celebrate success
- Eagerness to learn new skills and gain new experiences
- Alignment with our core values: One Team, Getting Better Every Day, Bringing a Smile, Living and Breathing Gardens, and Making it Work for Our Customers
What We Offer
- Generous annual leave entitlement, with flexible holiday planning
- Treat yourself to exclusive discounts across our stores, restaurants, and food halls
- Access to Wagestream, supporting your financial wellbeing, and Retail Trust, offering confidential support and wellbeing services
- Develop your skills with our Dobbies Academy, featuring eLearning and development programs
- Join a thriving culture, where our team is passionate, diverse, and committed to delivering exceptional customer experiences
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