Security Solutions Specialist
6 days ago
Job Title: Field Engineer
We are seeking a highly skilled and experienced Field Engineer to join our team at The Productivity Institute, LLC.
About the Job:
- As a Field Engineer, you will be responsible for servicing customers' alarms and providing technical assistance and routine maintenance to Verisure security systems.
- You will also be required to establish, build, and manage strong long-term customer relationships, identifying reasons why the customer is thinking of leaving and establishing benefits that will improve the customer experience.
- Your primary objective will be to ensure we are always promoting what is currently best for customer security solutions in order to retain customer accounts.
Responsibilities:
- Servicing customers' alarms
- Providing technical assistance and routine maintenance to Verisure security systems
- Establishing and managing strong customer relationships
- Identifying reasons for customer dissatisfaction and improving the customer experience
- Ensuring customer security solutions meet their needs
- Troubleshooting issues and repeat false alarms
Requirements:
- Strong English communication skills
- Ability to work independently and as part of a team
- 1 year of engineering or technical experience preferred
- A clean manual driving license
Benefits:
- Company van provided with optional personal use
- Fuel card provided for business miles only
- Company smartphone
- Birthday off
- Uncapped commission scheme based on productivity
- Employee alarm discount programme
- Employee referral cash bonus scheme
- Gym Flex
- Pension plan
- Private Health Care plan
- Career progression with excellent growth opportunities
- PerkBox - discounts at local restaurants, attractions, and retail outlets
About Us:
The Productivity Institute, LLC is a leading European provider of professionally monitored security systems. We value our team members and offer a comprehensive benefits package to enhance your experience.
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