Security Solutions Specialist

6 days ago


Luton, Luton, United Kingdom The Productivity Institute, LLC Full time

Job Title: Field Engineer

We are seeking a highly skilled and experienced Field Engineer to join our team at The Productivity Institute, LLC.

About the Job:

  • As a Field Engineer, you will be responsible for servicing customers' alarms and providing technical assistance and routine maintenance to Verisure security systems.
  • You will also be required to establish, build, and manage strong long-term customer relationships, identifying reasons why the customer is thinking of leaving and establishing benefits that will improve the customer experience.
  • Your primary objective will be to ensure we are always promoting what is currently best for customer security solutions in order to retain customer accounts.

Responsibilities:

  • Servicing customers' alarms
  • Providing technical assistance and routine maintenance to Verisure security systems
  • Establishing and managing strong customer relationships
  • Identifying reasons for customer dissatisfaction and improving the customer experience
  • Ensuring customer security solutions meet their needs
  • Troubleshooting issues and repeat false alarms

Requirements:

  • Strong English communication skills
  • Ability to work independently and as part of a team
  • 1 year of engineering or technical experience preferred
  • A clean manual driving license

Benefits:

  • Company van provided with optional personal use
  • Fuel card provided for business miles only
  • Company smartphone
  • Birthday off
  • Uncapped commission scheme based on productivity
  • Employee alarm discount programme
  • Employee referral cash bonus scheme
  • Gym Flex
  • Pension plan
  • Private Health Care plan
  • Career progression with excellent growth opportunities
  • PerkBox - discounts at local restaurants, attractions, and retail outlets

About Us:

The Productivity Institute, LLC is a leading European provider of professionally monitored security systems. We value our team members and offer a comprehensive benefits package to enhance your experience.



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