Gambling Support Specialist
4 days ago
Role Summary: We are seeking a highly skilled and motivated Responsible Gambling Advisor to join our European team. The ideal candidate will have a strong passion for delivering exceptional customer support and a deep understanding of responsible gambling practices.
Main Responsibilities:
- Provide dedicated support to customers who demonstrate signs of problematic gambling.
- Communicate effectively with customers in Spanish, addressing their concerns and ensuring their needs are met.
- Utilize internal tools to assist and take ownership of customer enquiries.
- Liaise with internal departments to resolve customer queries and escalate where necessary.
- Promote safer gambling practices and apply self-exclusions to customers' accounts.
- Deal with responsible gambling queries and complaints in a professional and empathetic manner.
Requirements:
- Exceptional listening skills and ability to empathize with customers.
- Fluent/Native verbal and written communication skills in Spanish.
- Good communication skills in English.
- Motivation to put the customer first and deliver exceptional support.
- Effective problem-solving skills and ability to work independently.
- Passion for adhering to policies and procedures.
- Willingness to learn and develop skills.
- Ability to multi-task and maintain attention to detail.
About Us: We are a leading online gaming company committed to providing a safe and responsible gaming environment for our customers. We offer a competitive salary, generous bonus scheme, and a range of benefits to support our employees' growth and well-being.
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Customer Service Representative
2 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full timeBet365 seeks a skilled Customer Service Representative to join our team, fluent in both Spanish and English. In this role, you will provide exceptional support to customers at risk of gambling harms while adhering to our Responsible Gambling policies and procedures.Key Responsibilities:Provide support to customers with problematic gamblingCommunicate...
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Administrative Support Specialist
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Electrical Installation Specialist
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Recovery Relief Support Specialist
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IT Support Specialist
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IT Support Specialist
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IT Support Specialist
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Behavioural Support Specialist
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Financial Support Specialist
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Care Support Specialist
1 month ago
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Frontline Support Specialist
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Stoke-on-Trent, Stoke-on-Trent, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking a Frontline Support Specialist to provide exceptional service and support to our customers. Key responsibilities include engaging with customers, participating in operational workflow, and collaborating with team members to meet and exceed goals.Key Requirements:High school diploma or equivalent.Experience in customer service or retail is...
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Care Support Specialist
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Care and Support Specialist
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Stoke-on-Trent, Stoke-on-Trent, United Kingdom Lifeway's Group Full time{"Lifeways – Specialist Support Services serving your local community. Job Details:Shifts: 7.30am to 10.30pm, Sleep in 10.5 Hours full time Opportunity to gain health and social care qualifications that are funded by Lifeways. Free DBS check Discounts and cashback at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks,...
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Education Support Specialist
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Education Support Specialist
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Emotional Support Specialist
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Academic Support Specialist
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