Gambling Support Specialist

4 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom bet365 Full time
Job Title: Responsible Gambling Advisor

Role Summary: We are seeking a highly skilled and motivated Responsible Gambling Advisor to join our European team. The ideal candidate will have a strong passion for delivering exceptional customer support and a deep understanding of responsible gambling practices.

Main Responsibilities:

  • Provide dedicated support to customers who demonstrate signs of problematic gambling.
  • Communicate effectively with customers in Spanish, addressing their concerns and ensuring their needs are met.
  • Utilize internal tools to assist and take ownership of customer enquiries.
  • Liaise with internal departments to resolve customer queries and escalate where necessary.
  • Promote safer gambling practices and apply self-exclusions to customers' accounts.
  • Deal with responsible gambling queries and complaints in a professional and empathetic manner.

Requirements:

  • Exceptional listening skills and ability to empathize with customers.
  • Fluent/Native verbal and written communication skills in Spanish.
  • Good communication skills in English.
  • Motivation to put the customer first and deliver exceptional support.
  • Effective problem-solving skills and ability to work independently.
  • Passion for adhering to policies and procedures.
  • Willingness to learn and develop skills.
  • Ability to multi-task and maintain attention to detail.

About Us: We are a leading online gaming company committed to providing a safe and responsible gaming environment for our customers. We offer a competitive salary, generous bonus scheme, and a range of benefits to support our employees' growth and well-being.



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