Customer Service Representative

22 hours ago


Truro, Cornwall, United Kingdom Verto Full time

About Verto:

Founded in 2010, Verto is a leading sustainable housebuilder in the UK. Our mission is to change the way we live by creating innovative and energy-efficient homes.

We're committed to reducing our carbon footprint and promoting environmentally friendly practices throughout our operations.

Job Description:

We're seeking a Customer Care Coordinator to join our team. As a key member of our customer service team, you'll be responsible for ensuring exceptional customer experiences and resolving any issues that may arise.

Key Responsibilities:

  • Provide timely and effective support to customers through various communication channels
  • Respond to customer inquiries and resolve issues in a professional and courteous manner
  • Collaborate with internal teams to ensure seamless customer experience
  • Maintain accurate records of customer interactions and issue resolutions

Requirements:

  • Degree in a related field (e.g., business, environmental studies, communications)
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong problem-solving and analytical skills
  • Familiarity with CRM software and other customer service tools

What We Offer:

  • A competitive salary: £35,000 - £40,000 per annum, depending on experience
  • A comprehensive benefits package, including health insurance, pension scheme, and paid time off
  • Ongoing training and development opportunities to enhance your skills and career growth
  • A dynamic and supportive work environment that encourages collaboration and innovation


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