Software Support Engineer
3 weeks ago
We are seeking a skilled Software Support Engineer to join our team at Perforce Software, Inc. As a key member of our technical support group, you will be responsible for providing expert assistance to customers using our Helix IPLM and Helix Core Version Control software.
Job Description:The ideal candidate will have a strong background in computer science and Linux operating systems, with experience in troubleshooting and resolving complex technical issues. You will work closely with our sales, professional services, and engineering teams to ensure seamless customer experiences.
Key Responsibilities:
- Provide timely and effective technical support to customers via phone, email, or web-based platforms.
- Develop and maintain expertise in assigned areas of product functionality, utilizing it to help customers overcome technical challenges.
- Collaborate with cross-functional teams to resolve performance issues and improve overall customer satisfaction.
Requirements:
- Two or more years of experience in customer-facing technical support roles.
- Bachelor's degree in computer science or related field, or relevant work experience.
- In-depth knowledge of Linux operating systems and networking fundamentals.
What We Offer:
- A competitive salary of $85,000 per year, based on industry standards and your exceptional skills.
- A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
- The opportunity to work with a global company that values innovation, collaboration, and customer satisfaction.
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